Loss Prevention Supervisor

Grand Hyatt Nashville; Nashville (TN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid disability & life insurance

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Grand Hyatt Nashville is seeking a Security Officer responsible for ensuring the safety of guests and property. The role requires patrolling hotel areas, investigating concerns, and supervising Loss Prevention Officers. Candidates should have at least 2 years in security or 1 year in law enforcement.

The position offers medical, dental, and vision benefits, along with a 401(k) plan. Pay rate stands at $25/hour with additional employee discounts and paid vacation.

Qualifications

• Minimum 2 years of experience in security or 1 year of law enforcement experience.
• Skilled in handling guest complaints and security incidents.
• Ability to supervise Loss Prevention Officers.

Responsibilities

• Patrol areas to maintain order and deter threats.
• Investigate thefts, vandalism, and guest concerns.
• Manage emergency responses and hazardous conditions.

Skills

Conflict resolution

Emergency response

Surveillance skills

Communication

Education

High School Diploma or equivalent

Job description

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
• Warn or eject troublemakers and cautions careless persons.
• Obtain assistance for accident victims and file accident reports.
• Notify staff of presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Ability to guide, support, and train Loss Prevention Officers while maintaining a calm and authoritative presence on property.
• Skilled in handling disturbances, guest complaints, and security incidents with professionalism and discretion.
• Exercises sound decision-making in high-pressure situations, including emergencies and policy violations.

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in security or 1 year of law enforcement experience, or an equivalent combination.
• Patrolling hotel areas, including lobbies, corridors, and public spaces, to maintain order and deter threats.
• Investigating thefts, vandalism, guest concerns, and suspicious behavior.
• Managing emergency responses and assisting in accident situations.
• Monitoring safety equipment and reporting hazardous conditions.
• Identifying and addressing guests with questionable reputations or concerning behavior.
• Supervising Loss Prevention Officers, providing guidance, coaching, and direction.
• Supporting hotel leadership during high-volume events or group stays.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $25/hour

Source: Hospitality Online