Loss Prevention Officer

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Associate Housing Subsidy

Employee Shuttle Service

Meal Subsidies

Discounts at Resort Dining & Retail

Job summary

The Overnight Loss Prevention Officer at Horseshoe Bay Resort protects guests, associates, members, and property during overnight hours. You will patrol, monitor cameras, respond to incidents, and maintain a secure environment across lodging, marina, restaurants, and event spaces.

Requirements include a High School Diploma or GED, ability to obtain a Texas private security license, CPR/First Aid, a valid Texas driver license, and strong communication skills. Hospitality experience is preferred.

Qualifications

• High School Diploma or GED required.
• Ability to obtain and maintain Texas Private Security License.
• Current CPR and First Aid certifications.
• Valid Texas Driver's License with acceptable driving record.

Responsibilities

• Conduct routine patrols of the resort property during overnight hours.
• Monitor surveillance systems and serve as the central communication point for overnight operations.
• Respond to medical emergencies, security incidents, safety hazards, and guest or employee assistance requests.
• Provide first aid and CPR when necessary and coordinate with EMS, fire, or law enforcement personnel.
• Investigate incidents and complete accurate, detailed reports.
• Perform safety inspections of exits, lighting, alarms, and security equipment.
• Enforce resort policies while maintaining a professional presence.

Skills

Verbal communication

Written communication

Decision making

Observation skills

Education

High School Diploma or GED

Job description

Overnight Loss Prevention Officer

Location: Horseshoe Bay, TX (Lake LBJ)

Shift: Overnight

About Horseshoe Bay Resort

Horseshoe Bay Resort is a premier luxury destination located on the shores of Lake LBJ in the Texas Hill Country. The resort features a full-service marina, waterfront amenities, multiple lodging options, championship golf courses, tennis and pickleball facilities, restaurants, spa services, event venues, and year-round recreational activities. Serving resort guests, club members, residents, and visitors, Horseshoe Bay Resort offers a dynamic environment dedicated to exceptional hospitality and guest experiences.

We offer competitive compensation, career development opportunities, and a professional team environment focused on delivering outstanding service and maintaining a safe, secure resort experience.

Position Summary

The Overnight Loss Prevention Officer plays a critical role in protecting guests, associates, members, and resort property during overnight hours. This position is responsible for conducting patrols, monitoring security systems, responding to incidents and emergencies, and maintaining a safe and secure environment throughout the resort.

The Overnight Loss Prevention Officer helps protect a diverse resort environment, including guest accommodations, recreational facilities, restaurants, marina operations, event spaces, parking areas, and common areas.

Key Responsibilities

• Conduct routine patrols throughout the resort property to identify and address security or safety concerns.
• Monitor surveillance systems and serve as the central communication point for overnight operations.
• Respond to medical emergencies, security incidents, safety hazards, and guest or associate assistance requests.
• Provide first aid and CPR when necessary and coordinate with EMS, fire, or law enforcement personnel.
• Investigate incidents and complete accurate, detailed reports.
• Perform safety inspections of fire exits, lighting, alarms, and security equipment.
• Respond to incidents across resort facilities, including lodging areas, recreational amenities, marina operations, event spaces, parking areas, and common spaces.
• Maintain key control procedures and process lost-and-found items.
• Complete required administrative duties, including report filing and data entry.
• Enforce resort policies and procedures while maintaining a professional presence.

Qualifications

Required

• High School Diploma or GED.
• Ability to obtain and maintain a Texas Private Security License.
• Current CPR and First Aid certifications.
• Valid Texas Driver's License with an acceptable driving record.
• Strong verbal and written communication skills.
• Ability to work independently and make sound decisions during overnight hours.

Preferred

• Previous experience in security, law enforcement, military service, emergency response, or a related field.
• Experience working in hospitality, resort, residential, or large-property environments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions and temperatures.
• Ability to patrol large areas of the resort property and respond quickly to emergencies.
• Ability to lift to 25 pounds occasionally.
• Must wear slip-resistant, closed-toe footwear.

Benefits

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term and Long-Term Disability Coverage
• Critical Illness and Accident Insurance
• Paid Vacation and Holidays
• Associate Relief Fund Access

Associate Perks

• Subsidized Associate Housing
• Employee Shuttle Service
• Meal Subsidies
• Discounts at Resort Dining and Retail Outlets
• Discounted Stays at Crescent Hotels & Resorts Properties
• Access to Select Resort Amenities based on availability
• Manager in Training (MIT) Program
• Performance Reviews and Merit-Based Advancement Opportunities

Why Join Us?

Join a team that helps protect one of Texas' premier resort destinations. As an Overnight Loss Prevention Officer, you'll play a key role in ensuring the safety and security of guests, associates, members, and resort assets while working in a unique lakeside setting in the Texas Hill Country.

Behaviors

• Functional Expert - Considered a thought leader on a subject
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter - Inspired to perform without outside help
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Education

High School (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.