Loss Prevention Lead: Protect Sales & Elevate Experience

DICK'S Sporting Goods, Inc.; Akron (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Loss Prevention Lead to mitigate losses by deterring theft and overseeing key operational programs in our Akron-area stores. The role emphasizes customer engagement, policy compliance, and collaboration with local authorities during investigations.

The LP Lead will monitor safety and MES execution, document incidents, and train teammates on shrink prevention. A strong focus on inclusivity and safety across the store is essential to success.

Responsibilities

• Mitigate and reduce losses by deterring external theft and executing key operational programs.
• Model customer engagement to detect/deter shoplifters and provide service to all customers.
• Adhere to the policy 'Engaging Law Enforcement' when deterrence fails.
• Assist in monitoring store safety, operational controls and MES execution.
• Assist in external/internal investigations and promote awareness of theft and controls.
• Monitor traffic for potential theft while following dress code and addressing concerning behaviors.
• Complete incident reports in LPMS for recoveries, shoplifting, and grab & go activity.
• Follow up with local authorities for case resolution and prosecution.
• Create an inclusive in-store environment where everyone feels welcome, safe, and respected.
• Maintain full mobility on floor, stockrooms and offices during shifts.
• Deescalate confrontations by athletes exhibiting concerning behavior.
• Manage Loss Prevention Programs and support company values in customer engagement.
• Provide ad hoc support for business needs and participate in Shrink Coach activities.
• Conduct MES sweeps, fitting room checks and safety standards during slow periods.
• Adhere to policies for safety, loss prevention and SOPs.
• Maintain confidentiality of all company information.

Job description

DICK'S Sporting Goods, Inc. is seeking a Loss Prevention Lead to mitigate losses by deterring theft and overseeing key operational programs in our Akron-area stores. The role emphasizes customer engagement, policy compliance, and collaboration with local authorities during investigations.

The LP Lead will monitor safety and MES execution, document incidents, and train teammates on shrink prevention. A strong focus on inclusivity and safety across the store is essential to success.