Loss Prevention & Customer Safety Lead

Ross Stores; Concord (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores is seeking a Store Protection Specialist in Concord, North Carolina to provide a visible presence at store entrances and exits to mitigate theft and fraud. The role emphasizes excellent customer service and maintaining a safe environment for both associates and customers. Qualifications include a high school education, communication skills, and a preference for previous retail supervision experience. Opportunities for training and development in loss prevention are also provided.

Qualifications

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• Strong communication skills.
• Must comply with all applicable federal and state laws for security positions.

Responsibilities

• Provide visible presence at Store entrances and exits.
• Monitor sales floor for potential theft indicators.
• Assist Store Leadership in maintaining a safe and secure environment.
• Train Associates on shortage reduction initiatives.

Skills

Customer service skills

Communication skills

Ability to build relationships

Conflict resolution

Education

High School education or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Store Protection Specialist in Concord, North Carolina to provide a visible presence at store entrances and exits to mitigate theft and fraud. The role emphasizes excellent customer service and maintaining a safe environment for both associates and customers. Qualifications include a high school education, communication skills, and a preference for previous retail supervision experience. Opportunities for training and development in loss prevention are also provided.