Loss Prevention Attendant

Regis Corporation; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Disability insurance (short- and long-

Employee assistance program

Tuition Reimbursement

And many more

Job summary

Zachry Hotels in San Antonio, TX seeks a Loss Prevention Officer to safeguard guests, team members, and hotel assets. You will maintain a visible security presence, monitor activity, respond to incidents, and enforce safety policies to ensure a safe, welcoming environment in a full-service hotel.

The role requires a high school diploma or equivalent, CPR certification, and the ability to communicate clearly, patrol on foot, and handle emergencies calmly.

Qualifications

• Strong observation, judgment, and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear and accurate reports.
• Basic computer skills for reporting and documentation.

Responsibilities

• Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
• Monitor entrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
• Respond promptly to incidents including disturbances, accidents, thefts, and emergencies.
• Provide assistance during medical situations, evacuations, and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.
• Assist guests and team members in a professional, calm, and courteous manner.
• Address safety or security concerns promptly and elevate issues as needed.
• Support VIP guests, special events, and high-traffic periods.
• Provide directions and basic assistance as requested.
• Monitor CCTV systems and security alarms as assigned.
• Conduct routine inspections to identify hazards, suspicious activity, or policy violations.
• Report maintenance or safety concerns to the appropriate department.
• Support key control and access log procedures.
• Follow all company policies, safety procedures, and emergency response protocols.
• Assist with fire life safety procedures and emergency drills.
• Support audits, inspections, and loss prevention initiatives.
• Maintain confidentiality of sensitive information.
• Participate in training sessions and department meetings.
• Assist with crowd control and traffic management during peak periods.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the job.
• Assist with Lost & Found procedures.

Skills

Observation

Judgment & decision-making

Written & verbal communication

Patrol on foot

Clear reports

Basic computer skills

Education

High School Diploma or equivalent

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development,managementand ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, businesspartnersand each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More ThanAJob®

Position Overview

The Loss Prevention Officeris responsible formaintainingthe safety and security of hotel guests, team members, and property. This role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. The Loss Prevention Officer plays a critical role in protecting assets and ensuring a safe, welcoming environment within a full-service hotel.

WhatYou’llDo

Safety & Security Operations

• Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
• Monitorentrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintaina visible presence to deter theft, vandalism, and unsafe behavior.

Incident Response & Reporting

• Respond promptly to incidents including disturbances, accidents, thefts, and emergencies.
• Provide assistanceduring medical situations, evacuations, and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.

Guest & Team Member Assistance

• Assistguests and team members in a professional, calm, and courteous manner.
• Address safety or security concerns promptly and elevate issues as needed.
• Support VIP guests,special events, and high-traffic periods.
• Provide directions and basicassistanceasrequested.

Monitoring & Surveillance

• MonitorCCTV systems and security alarms as assigned.
• Conduct routine inspections toidentifyhazards, suspicious activity, or policy violations.
• Report maintenance or safety concerns to theappropriate department.
• Support key control and access log procedures.

Compliance & Risk Management

• Follow all company policies, safety procedures, and emergency response protocols.
• Assistwith fire life safety procedures and emergency drills.
• Support audits, inspections, and loss prevention initiatives.
• Maintainconfidentiality of sensitive information.

Additional Responsibilities

1. Participate in training sessions and department meetings.
2. Assistwith crowd control and traffic management during peak periods.
3. Perform other duties as assigned to support hotel operations.
4. Maintain reliable and consistent attendance as an essential function of the job.
5. Assist with Lost & Found procedures.

WhatYou’llBring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previoussecurity or loss prevention experience preferred.
• Experience in hospitality, hotel, or service-oriented environments preferred.
• Training in emergency response or safety procedures preferred.

Required Skills and Abilities

• Strong observation, judgment, and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear andaccuratereports.
• Basic computer skills for reporting and documentation.

Other Qualifications

• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety, integrity, and guest service.

Certifications:

• CPR Certificationrequired.

Zachry Hotels offers anindustry leadingbenefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employeeassistanceprogram
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry’s resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have been referred by theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachry’s recruiting function tosubmitresumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry’s Human Resources Representative or his/her designee. No other Zachry employeeis authorized to bind Zachry to any agreement regardingplacement of candidates byAgency.