Loss Prevention Agent

PAQ, Inc; San Antonio (TX); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Affordable Medical Dental and Vision保险

Company Paid Life Insurance

Employee Stock Ownership 401(k) plans

Growth Opportunities

Job summary

PAQ, Inc. is seeking a full-time Loss Prevention Agent to prevent theft and fraud, maintain store safety, and protect assets. You will patrol, monitor CCTV, engage suspects professionally, and collaborate with management to resolve incidents.

The role requires vigilance, integrity, and the ability to operate in a dynamic retail environment. Minimum qualifications include a high school diploma and 1–3 years of LP experience in retail.

Qualifications

• Requires high school diploma or equivalent.
• 1–3 years of loss prevention experience in retail.
• PAQ, Inc is an “At-Will” employer and an Equal Opportunity Employer (EOE).

Responsibilities

• Conduct regular and random store patrols to deter theft by customers or employees.
• Monitor CCTV systems and review footage to investigate theft, vandalism, and suspicious activities.
• Engage with suspects professionally to address and resolve incidents.
• Collaborate with store management, staff, and law enforcement to report incidents.
• Implement and maintain loss prevention policies and procedures.
• Conduct risk assessments of store operations and recommend improvements.
• Prepare detailed reports on incidents and activities for management.
• Perform other duties as assigned.

Skills

Suspicious activity detection

Attention to detail

Investigation

Verbal & written communication

De-escalation

Conflict mediation

Decision making

Integrity

Education

High school diploma or equivalent

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

A Loss Prevention Agent will play a key role in preventing financial loss caused by theft and fraud and supporting overall store safety and security. This position requires vigilance, integrity, and the ability to confront and resolve challenging situations. Agents will work closely with store management and be integral to the team, ensuring a secure shopping environment through effective loss prevention strategies and practices.

Essential Functions of the Position:

• Conduct regular and random store patrols to identify and deter potential theft by customers or employees.
• Monitor CCTV systems and review footage to investigate theft, vandalism, and other suspicious activities.
• Engage directly with suspects professionally to address and resolve potential theft incidents.
• While much of the work is independent, it also requires close collaboration with store management, staff, and occasionally law enforcement officials to report and resolve incidents of theft and fraud.
• Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
• Conduct risk assessments of store operations and recommend improvements to prevent potential losses.
• Prepare detailed reports on incidents and loss prevention activities for store management.
• Perform other duties as assigned.

Knowledge:

Understanding retail or grocery store operations, including sales, inventory management, and customer service.

Comprehensive knowledge of modern loss prevention strategies, surveillance systems, and inventory control methods.

Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.

Recognizes legal ramifications of detaining suspects, handling evidence, and court testimony.

Proficiency in using surveillance technologies, including CCTV systems and alarm systems.

There is a need to stay updated on the latest loss prevention techniques, security technology, and legal requirements related to the retail industry. This may involve participating in ongoing training and professional development opportunities.

Skills:

Detect suspicious activities and identify potential security risks.

Strong attention to detail.

Skill in investigating incidents and making calculated conclusions.

Excellent verbal and written communication skills, including the ability to interact diplomatically with suspects, customers, and employees and write reports.

Skills in de-escalating potentially volatile situations calmly and effectively.

Capable of mediating conflicts and resolving issues.

Abilities:

Ability to make sound decisions quickly, under pressure, and in ambiguous situations.

Strong integrity and ethics, with the ability to handle confidential information appropriately and make decisions that reflect the company's values.

Ability to adapt to changing situations, handle multiple incidents simultaneously, and operate effectively in a dynamic retail environment.

Physical Requirements:

Must be able to move around the store and stand for long periods, including walking, climbing stairs, and navigating crowded spaces. Ability to occasionally lift or move objects weighing up to 50 lbs., including assisting in preventing theft and emergencies. Must possess solid visual acuity to observe suspicious activities and monitor security cameras. Auditory acuity is required to detect sounds indicative of theft or other emergencies. Sufficient manual dexterity to operate security equipment, manage handcuffs (if applicable and legally permitted), and perform tasks such as writing reports. Must have the physical stamina to patrol the store premises extensively and handle potential confrontations with suspects effectively. Ability to bend, stoop, and reach as necessary during daily routines, investigations, and when engaging with suspects or conducting physical security checks.

Work Conditions:

Work Hours: Ability to work flexible hours, including some weekends and holidays, as needed. The position may require working in shifts, including early mornings, late evenings, weekends, and holidays, to cover the store's operating hours. The schedule may vary based on the store's needs and special events.

Environment: While primarily indoors, climate-controlled, with adequate lighting and ventilation, duties may occasionally require outdoor work in all weather conditions to monitor external theft, assess security risks, and conduct exterior property checks.

Primary Work Stations: Dedicated workspace designed to minimize distractions, allowing for concentration on tasks.

Dress Code: Business casual attire, flexible for more formal or relaxed dress depending on company events or meetings. A strong focus on maintaining a safe environment for customers, employees, and self. Adherence to health and safety guidelines is paramount, including wearing personal protective equipment (PPE) as required.

Exposure: May be exposed to moving mechanical parts and cleaning chemicals at store locations.

Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.

Interaction: The candidate may encounter a range of situations, including dealing with difficult or confrontational individuals. The candidate must be able to maintain composure and professionalism in stressful or potentially volatile situations.

Minimum Qualifications:

Education: High school diploma or equivalent.

Experience: One to three years of Loss Prevention experience in a retail environment.

Company Employment Policies: PAQ, Inc is an “At‑Will” employer.

PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: Agent, Loss Prevention (LP)

Location: PAQ, Inc, Store Location

On‑Site Reports To: Manager, Loss Prevention (LP)

Employee Type: Regular, Full‑Time

Exemption Type: Non‑Exempt

Pay Range: $23.00 - $36.00

Equal Employment Opportunity PAQ, Inc. is an Equal Opportunity Employer.

Pay Transparency (California)

The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California)

We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice

To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy

Employment‑At‑Will

Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs. If you're dedicated to providing exceptional service and willing to make active contributions to the success of your company, then you're ready to be a PAQ, Inc. team member!

Company Culture

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for contributing to providing the very best service to our customers. Do you have a friendly personality and love helping others? Then you might be the right person to join others who care about delivering excellent customer service. For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices. Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.

Reasonable Accommodation Statement

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Benefits

• Affordable Medical Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership 401(k) plans
• Growth Opportunities