Sr. Loss Prevention Agent

PAQ, Inc; San Antonio (TX); On-site; USD 35,817 - 55,104; Full time

Benefits offered by this job

Affordable Medical Dental and Vision

Company Paid Life Insurance

Employee Stock Ownership 401(k) plans

Growth Opportunities

Job summary

PAQ, Inc. is seeking a Senior Loss Prevention Officer to lead loss prevention activities, supervise LP staff, and ensure secure operations across store locations in Texas.

The role emphasizes leadership, rapid decision-making, and collaboration with management and law enforcement. Ideal candidates will have 5+ years in retail loss prevention, a valid driver’s license, and proven ability to onboard and train agents.

Qualifications

• High school diploma or equivalent.
• Over five years of Loss Prevention experience in retail.
• Current, valid driver’s license.
• Ability to travel regularly between locations.
• Demonstrated leadership and training capabilities.

Responsibilities

• Oversee daily loss prevention activities and train LP staff.
• Onboard new LP personnel and share best practices.
• Lead store patrols and monitoring surveillance for coverage.
• Respond to theft or fraud incidents and escalate as needed.
• Investigate incidents by reviewing CCTV and interviewing witnesses.
• Collaborate with store management and law enforcement as required.

Skills

Leadership abilities

Training & onboarding

Observational skills

Effective communication

De-escalation

Education

High school diploma or equivalent

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

The Senior Loss Prevention Officer (SLPA) plays a crucial role in supporting loss prevention strategies to prevent financial losses due to theft, fraud, and operational errors. This position is an enhanced Loss Prevention Agent role, requiring a successful track record of productivity, leadership, and in‑depth understanding of loss prevention techniques. They are an integral part of the team, ensuring a secure shopping and working environment. This role is part of the Loss Prevention Field Team. This position requires regular travel by vehicle between locations to support LP operations. The SLPA reports to the LP Supervisor (LP‑Sup) and assists them in day‑to‑day operations, leads by example, and provide elevated support within the loss prevention program.

Essential Functions of the Role

• Assist the LP Supervisor in overseeing daily loss prevention activities, providing guidance, coaching, and training to Loss Prevention Agents (LPA) and/or Loss Prevention Security Specialists (LPS).
• Onboard new Loss Prevention Agents and/or LP Security Specialists, and provide continuous training to share knowledge and best practices to improve individual and team performance.
• Act as a point of contact for the loss prevention team in the absence of the LP Supervisor, ensuring smooth operations.
• Take the lead in conducting store patrols and monitoring surveillance systems, ensuring consistent coverage and vigilance.
• Lead the initial response to incidents of theft, fraud, or other suspicious activities, coordinating with the team and escalating to the LP Supervisor as needed.
• Conduct thorough investigations by reviewing CCTV footage, gathering evidence, and interviewing witnesses or suspects.
• Engage directly with individuals involved in theft incidents, resolve issues professionally and in accordance with company policies.
• Work closely with store management to ensure loss prevention strategies are effectively implemented in daily operations.
• Collaborate with law enforcement or external security teams during investigations, providing necessary support and information.
• Prepare incident reports and summaries for the Loss Prevention Supervisor, highlighting key findings and recommendations.
• Ensure all loss prevention activities comply with company policies, procedures, and legal requirements.
• Stay updated on the latest loss prevention practices and security technologies, applying this knowledge to daily tasks.
• Perform other duties as assigned.

Knowledge

• Competent understanding of retail operations, including basic sales processes, inventory management, and customer service.
• Intermediate to advanced knowledge of loss prevention strategies, including surveillance techniques and methods for identifying security risks.
• Familiarity with legal aspects of retail security, such as the proper handling of evidence and understanding of theft and fraud laws.

Skills

• Desire and enthusiasm to onboard new LP personnel and continually engage with them with training and development.
• Strong observational skills with the ability to detect suspicious activities and potential security threats.
• Leadership abilities, with a focus on mentoring and guiding junior team members.
• Effective communication skills, capable of interacting professionally with suspects, customers, and store staff.
• Proficiency in handling tense situations, including the ability to de‑escalate conflicts and resolve issues calmly.

Abilities

• Ability to make informed and sound decisions quickly in high‑pressure situations, ensuring the safety and security of people, data, and assets.
• High level of integrity and discretion, especially when handling sensitive information.
• Adaptability to various situations, with the capacity to manage multiple tasks and incidents simultaneously.

Physical Requirements

Must be able to move around the store and stand for long periods, including walking, climbing stairs, and navigating crowded spaces.

Ability to occasionally lift or move objects weighing up to 50 lbs., including assisting in preventing theft and emergencies.

Must possess solid visual acuity to observe suspicious activities and monitor security cameras.

Auditory acuity is required to detect sounds indicative of theft or other emergencies.

Sufficient manual dexterity to operate security equipment, manage handcuffs (if applicable and legally permitted), and perform tasks such as writing reports.

Must have the physical stamina to patrol the store premises extensively and handle potential confrontations with suspects effectively.

Ability to bend, stoop, and reach as necessary during daily routines, investigations, and when engaging with suspects or conducting physical security checks.

Work Conditions

• Work Hours: Ability to work flexible hours as needed. The position may require working in shifts, including early mornings, late evenings, weekends, and holidays. The schedule may vary based on the company needs and special events.
• Environment: While primarily indoors, climate‑controlled, with adequate lighting and ventilation, duties may occasionally require outdoor work in all weather conditions to monitor external theft, assess security risks, and conduct exterior property checks.
• Dress Code: Business casual attire, flexible for more formal or relaxed dress depending on company events or meetings. A strong focus on maintaining a safe environment for customers, employees, and self. Adherence to health and safety guidelines is paramount, including wearing personal protective equipment (PPE).
• Primary Work Stations: Dedicated workspace designed to minimize distractions, allowing for concentration on tasks. Mobile and flexible depending on location.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Over five years of Loss Prevention experience in a retail environment, or the equivalent.
• Possess a current, valid driver’s license.
• Job Title: Senior Agent, Loss Prevention (LP)
• Location: PAQ, Inc, Store Location, On‑Site Reports To: Supervisor, Loss Prevention (LP)
• Employee Type: Regular, Full‑Time
• Exemption Type: Non‑Exempt
• Pay Range: $26.00 - $40.00

Company Employment Policies

PAQ, Inc is an “At‑Will” employer. PAQ, Inc is an Equal Opportunity Employer (EOE).

Reasonable Accommodation Statement PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California) The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California) We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy Employment‑At‑Will Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Benefits

• Affordable Medical Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership 401(k) plans
• Growth Opportunities

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for their contributions to providing the very best service to our customers.

Do you have a friendly personality and love helping others? Then you might be the right person to join others who care about delivering excellent customer service. For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices. Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.