Loss Mitigation Underwriter (Remote)

First American; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role focused on evaluating policy applications and assisting homeowners with loan modifications. This position is ideal for someone with experience in collections or mortgage banking, who thrives in a fast-paced environment and enjoys working collaboratively to enhance customer experiences. The company values diversity and offers a comprehensive benefits package, fostering an inclusive culture where every employee can thrive. If you are detail-oriented and passionate about helping others, this opportunity could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 1-3 years experience in Collections or Loss Mitigation is preferred.
• Knowledge of CFPB and FDCPA guidelines is a plus.
• Organized and self-motivated with strong communication skills.

Responsibilities

• Review and evaluate policy applications and assess loss mitigation packages.
• Calculate income and expenses, and educate homeowners on loan options.
• Handle inbound calls and maintain correspondence with all parties.

Skills

Collections

Loss Mitigation

Mortgage Banking

Risk Assessment

Effective Communication

Customer Service

Attention to Detail

Education

High School Diploma

Some College

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our offerings include innovative, customized solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including nine consecutive years on the Fortune 100 Best Companies to Work For list. We are also recognized as a top employer for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great place to work for everyone.

What We Do

We evaluate applications, renewals, re-pricings, restrictions, and cancellations to assess risk and coverage. We calculate borrowers' income and expenses accurately and manage caseloads from application to modification, updating records and complying with all regulations. Our focus is on delivering quality service and enhancing the customer experience without unnecessary delays or defaults.

What You'll Do

1. Review and evaluate policy applications, renewals, re-pricings, restrictions, and cancellations.
2. Assess loss mitigation packages to determine homeowner qualification for options and report findings.
3. Educate homeowners on loan modification programs, forbearance, repayment plans, short sales, and deeds in lieu.
4. Calculate income, expenses, and escrow advances following guidelines.
5. Order and review title searches, BPO/AVM/appraisals.
6. Implement loan modifications, forbearances, short sales, and deeds in lieu per guidelines.
7. Review marketing strategies and resolve counter offers for short sales.
8. Request and follow up on foreclosure holds.
9. Submit loss mitigation requests for approval.
10. Decline files as directed and send appropriate denial letters.
11. Prepare and send necessary documents and letters.
12. Monitor repayment and forbearance plans, updating systems accordingly.
13. Handle inbound calls, voicemails, escalations, and requests within 24 hours.
14. Communicate with homeowners, agents, and other stakeholders regarding file status.
15. Maintain a caseload and manage correspondence between all parties.
16. Follow procedures, troubleshoot, and suggest improvements.
17. Contribute to team goals and objectives.

What You'll Bring

• High School diploma or equivalent; some college preferred.
• 1-3 years experience in Collections, Loss Mitigation, mortgage banking, or related fields.
• Experience with mortgage servicing Loss Mitigation Underwriting preferred.
• Knowledge of department practices, CFPB, FDCPA guidelines preferred.
• Risk assessment skills.
• Organized, self-motivated, able to meet deadlines.
• Effective communication and customer service skills.
• Attention to detail and accuracy.
• Ability to learn regulations and guidelines.
• Ability to establish effective relationships.

Salary Range: $23.80 - $31.80 Hourly

This range is an estimate based on various factors including experience, skills, and location.

What We Offer

We embrace diversity, equity, and inclusion, supporting your authentic self at work. Our People First Culture celebrates individuality and fosters an inclusive environment. We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, and more, including an employee stock purchase plan.