Loss Mitigation Underwriter (Remote)

First American Financial; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the mortgage servicing industry seeks a Loss Mitigation Specialist to evaluate applications and manage caseloads. The role requires strong communication skills and experience in collections or mortgage servicing. Join a diverse and inclusive workplace that values individuality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 1-3 years of experience in Collections or Loss Mitigation.
• Knowledge of CFPB and FDCPA guidelines preferred.

Responsibilities

• Reviews and evaluates policy applications and loss mitigation options.
• Calculates income and expenses according to guidelines.
• Manages a caseload of files and communicates with homeowners.

Skills

Risk assessment skills

Organized

Customer Service

Communication

Education

High School diploma or equivalent

Some college preferred

Tools

Black Knight MSP system

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Through continuous innovation and acquisition, our offerings include personalized solutions that span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also been recognized as a best place to work for women, diversity, and LGBTQ+ employees, and have appeared on more than 50 regional best places to work lists. First American strives to be a great place to work for all.

What We Do

We evaluate applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage. We accurately calculate borrowers’ income and expenses, manage caseloads from application to modification, update system records and investor portals, and operate in accordance with standard procedures and all relevant regulations. Our focus is on providing quality service and improving customer experience without unwarranted delays or defaults.

What You'll Do

1. Review and evaluate policy applications, renewals, re-pricings, restrictions, and cancellations for risk acceptability and coverage.
2. Assess loss mitigation packages to determine homeowner qualification for options, and report findings to relevant parties.
3. Educate homeowners about loan modification programs, forbearance, repayment plans, short sales, and deeds in lieu.
4. Calculate income, expenses, and escrow advances following guidelines.
5. Order and review title searches, BPO/AVM, and appraisals as applicable.
6. Implement loan modifications, forbearances, repayment terms, short sales, and deeds in lieu per guidelines.
7. Review marketing strategies and resolve counter offers for short sales.
8. Manage foreclosure holds, loss mitigation requests, and file declines as directed.
9. Prepare and send necessary documentation and correspondence.
10. Monitor plans and update systems accordingly.
11. Handle inbound calls, follow up on requests, and communicate with homeowners and agents.
12. Manage caseloads and correspondence with all stakeholders.
13. Follow processes, troubleshoot, and suggest improvements.
14. Contribute actively to team goals and objectives.

What You'll Bring

• High School diploma or equivalent; some college preferred.
• 1-3 years of experience in mortgage collections, loss mitigation, or related fields.
• Knowledge of mortgage servicing systems (Black Knight MSP preferred).
• Understanding of CFPB and FDCPA guidelines preferred.
• Risk assessment skills, organizational ability, and strong communication skills.
• Attention to detail and ability to learn relevant laws and regulations.
• Ability to build effective working relationships.

Salary Range: $23.80 - $31.80 Hourly

This range reflects the estimated base pay at posting, influenced by knowledge, skills, experience, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture encourages you to bring your full self to work. First American is an equal opportunity employer and offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, and other benefits like an employee stock purchase plan.