Loss Mitigation Specialist, Foreclosure Referrals

Guild Mortgage; United States; Remoto; USD 32.000 - 37.000; Tempo pieno

Descrizione del lavoro

Guild Mortgage Company is seeking a Loss Mitigation Specialist, Foreclosure to support foreclosure referrals and borrower retention. The role analyzes files for CFPB and investor compliance, drafts regulatory letters, and coordinates document collection for virtual foreclosure files.

Strong regulatory knowledge and communication skills are essential. The position is remote, non-exempt, with a targeted hourly salary range, and requires experience in mortgage servicing and loss mitigation to work

Competenze

• High school diploma or equivalent; bachelor’s preferred.
• 3+ years back-office mortgage servicing experience required.
• 2+ years loss mitigation focusing on home retention for FHA/VA loans.
• Knowledge of mortgage documents, CFPB, FCRA, FDCPA preferred.

Mansioni

• Provide foreclosure recommendation filings based on delinquent loan reports.
• Audit foreclosure files for CFPB, state and investor compliance.
• Prepare and mail regulatory letters and update system data.
• Request and manage original documents for foreclosure referral files.
• Follow up to ensure timely foreclosure referral decisions.
• Communicate options and updates to managers, teammates and borrowers.
• Maintain regular borrower communications via phone, email, and mail.
• Provide accurate call notes and documentation for customer files.
• Collaborate with teams to ensure high-quality, timely resolutions.
• Assist audits and compile pre- and post-findings for investors.
• Participate in process-improvement projects for foreclosure referrals.
• Stay current on industry regulations and update policies accordingly.

Conoscenze

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

10-key by touch

Formazione

Bachelor's degree in Finance, Business or related field

Strumenti

Blitzdoc

Microsoft Word

Excel

Outlook

Descrizione del lavoro

Job Category: Loan Servicing

Requisition Number: LOSSM018576

• Posted : October 26, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

Loss Mitigation Specialist, Foreclosure plays an important role in the organization by performing a variety of activities directly related to the organization’s Loss Mitigation functions. The role is responsible for working with borrowers experiencing significant delinquency to determine Foreclosure Referral eligibility. He or she a nalyzes each file to assure that each Foreclosure referral is compliant against CFPB, Federal, State, and Investor regulations.

Compensation

This role is a non-exempt position with a Targeted Salary Range of $23.00 hr. to $27 hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Provide foreclosure recommendation filing based on review of delinquent loan population reports.
• Audit foreclosure recommendation files to ensure documents meet CFPB, State, and Investor regulations.
• Prepare and mail regulatory letter on each file and update appropriate system information accordingly.
• Request and manage original documents to prepare foreclosure referral virtual files
• Follow up on outstanding issues to ensure foreclosure referral decision process is completed timely and in accordance with CFPB, federal, state, local and Investor regulations and guidelines.
• Identify applicable options and communicate updates to managers, teammates, and borrowers, as needed.
• Maintain regular communications with borrowers; explore, analyze, and respond to issues and concerns via phone, email, and mail.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly.
• Prepare complete and accurate call notes, written documentation, etc. to update customer files in system.
• Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues.
• Assist with internal and external audits, and compile pre- and post-findings to investors, including CFPB.
• Participate in activities and projects designed to improve foreclosure referral business performance and processes.
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Maintain and update procedure manual to ensure internal procedures comply with investor and regulatory requirements.
• Analyze and make recommendations to resolve problems using sound judgment, expertise, and experience to create positive outcomes.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses or a Bachelor’s degree in Finance, Business or a related field preferred, along with three or more years total back office mortgage servicing experience required, with at least two years working in loss mitigation roles emphasizing home retention for FHA and VHA borrowers.
• Strong working knowledge of FNMA, FHLMC, FHA and VA mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem-solving skills.
• Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.
• 10-key by touch strongly preferred.

Supervision

• Moderate to intermittent supervision required, depending on experience level
• Moderate level of independent judgment and decision-making
• Frequent contact with borrowers
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: LOSSM018576

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.