Loss Mitigation Specialist

Cornerstone Capital Bank; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Parental Leave

Bonus potential

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking an experienced Loss Mitigation Specialist to deliver world-class customer care and educate customers on hardship options.

The role focuses on negotiating payment arrangements, managing call queues, and applying guidelines for loss mitigation. A minimum 2 years in mortgage servicing and collections is required, with bilingual skills a plus.

Qualifications

• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in a Collections environment.
• Bi-lingual skills a plus.
• Solid analytical skills with the ability to exercise prudent judgment.
• Exceptional organization and time management a must.

Responsibilities

• Negotiates payment arrangements to keep borrowers in their homes and cure delinquency.
• Manages inbound and outbound calling queues via automated calling system.
• Continuously improves knowledge base and skillset for customer satisfaction and experience.
• Underwrites loans for loss mitigation per FHA, VA, USDA, FNMA, FHLMC guidelines and loss mitigation options.

Skills

Phone etiquette

Analytical skills

Organization/time management

Team player

Interpersonal skills

Attention to detail

Bi-lingual (plus)

Education

High School Diploma/GED

Job description

Job Details

Description

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

• Location: Onsite daily in either Houston, TX or Englewood, CO
• Compensation: $50-60k

Who We Are

Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

What You'll Need To Be Successful…

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
• Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
• Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
• Maintains quality control and production standards defined by CHL
• Perform other job-duty related issues as assigned

Qualifications

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Experience with Business Purpose Loans or Non-QM Loans preferred
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

What We Offer

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.