Loss Mitigation Specialist

CIS Home Loans; Hamilton (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

CIS Home Loans is seeking a detail‑oriented professional to establish contact with borrowers, investors and attorneys to resolve at‑risk mortgages. The role emphasizes timely communication and accurate loss mitigation activities.

You will process loss mitigation packages, track payments, coordinate with departments, and maintain professional relationships while adhering to guidelines and contributing to departmental efficiency.

Qualifications

• Ability to prioritize and multi-task, while working in a fast paced environment.
• Excellent customer service and communication skills.
• Computer Proficient in MS Office.

Responsibilities

• Establish contact and communicate with borrowers, investors and attorneys to resolve at-risk mortgages.
• Process loss mitigation packages to minimize loss due to foreclosure.
• Create and update loss mitigation reports to ensure timely progression of cases.
• Track payments and progress of loss mitigation participants.
• Communicate professionally with borrowers, attorneys, and CIS employees.
• Stay up to date on guidelines to ensure proper loss mitigation steps are followed.
• Work with accounting to review and approve payments during loss mitigation.
• Assist loan counselors with questions as borrowers are assisted through loss mitigation.
• Interact with management and CIS personnel to improve procedures and efficiencies.

Skills

Prioritization & multitasking

Attention to detail

Customer service

Communication skills

Tools

MS Office

Job description

Description

Summary

Responsible for establishing contact and communicating with borrowers, investors and attorneys in an attempt to resolve at-risk mortgages.

Essential Duties and Responsibilities

• Process loss mitigation packages, with an end goal of minimizing loss due to foreclosure.
• Create and update any needed loss mitigation reports to ensure all cases are worked in a timely fashion.
• Track payments and progress of loss mitigation assistance participants.
• Communicate professionally (verbal and written) with borrowers, attorneys, and CIS employees.
• Stay up to date on applicable guidelines to ensure proper loss mitigation steps are followed.
• Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication.
• Work with accounting to review and approve payments during loss mitigation process.
• Assist loan counselors with questions as they work with borrower before, during, and after loss mitigation review.
• Successfully interact with management and other CIS personnel to improve procedures and efficiencies.
• Perform other job related duties as assigned.

Requirements

Required Skills and Qualifications

• Ability to prioritize and multi-task, while working in a fast paced environment.
• Ability to sit for long periods of time.
• Exceptionally detailed, focused and motivated professional.
• Excellent customer service and communication skills.
• Computer Proficient in MS Office.