Loss Mitigation Quality Assurance Supervisor

TWO; Fort Mill (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks a Loss Mitigation Quality Assurance Supervisor to lead a team ensuring pre-foreclosure loan workouts meet agency and insurer guidelines. You will review and underwrite workouts, maintain up-to-date standards, and drive process improvements in a fast-paced environment.

The role requires 3-5 years in leadership and underwriting loss mitigation, with strong analytical skills and proficiency in MS Office, and familiarity with PMI and agency

Qualifications

• 3-5 years’ leadership and management experience.
• 3-5 years’ underwriting loss mitigation or mortgage loan origination experience.
• Knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines.
• Knowledge of Federal and State regulations (RESPA, TILA, ECOA, HMDA).
• Knowledge of loan processing, underwriting and/or closing procedures.
• Strong analytical skills and urgency in meeting deadlines.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Ensure loss mitigation loan workout quality for the entire serviced portfolio.
• Lead a team of up to 8+ Loss Mitigation Quality Assurance Specialists.
• Assist team with underwriting and ensure adherence to guidelines.
• Keep up-to-date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews of the team.
• Improve and implement department processes and policy for portfolio quality.
• Review borrower documents and compute financial information.
• Review title, loan documents and valuation information.
• Review net present value models for each file and ensure input quality.
• Maintain quality records of loan workout files.
• Meet RoundPoint’s compliance commitments.

Skills

Leadership

Underwriting

PMI/Agency Guidelines

Regulatory Knowledge

Loan Processing

Analytical Skills

Microsoft Office

Problem Solving

Urgency/Deadlines

Fidelity/MSP/LPS/BITB experience

Tools

Fidelity/MSP/LPS/BITB experience

Job description

Loss Mitigation Quality Assurance Supervisor

Job Description

Posted Thursday, August 13, 2026 at 4:00 AM

The Loss Mitigation Quality Assurance Supervisor is responsible for ensuring all Loss Mitigation pre-foreclosure loan workout submissions are conformable with Government agency, Insurer, and Investor Guidelines. The person in this position will manage a team of Portfolio Quality Specialists who review and underwrite loan workouts according to applicable Government agency, Insurer, and Investor Guidelines. This person must have keen attention for detail and experience in a fast-paced environment.

Responsibilities:

• Ensure loss mitigation loan workout quality for the entire serviced portfolio
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.

Qualifications:

• 3-5 years’ experience in Leadership and management.
• 3 -5 years’ experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Strong analytical skills
• Ability to think outside the box
• Proficiency in Microsoft Word, Excel and Outlook
• Fidelity/MSP/LPS/BITB experience preferred
• Strong sense of urgency and about solving problems, meeting challenging deadlines and achieving goals

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.