Loss Mitigation Intake Document Specialist

Freedom Mortgage; Moorestown Township (NJ); A distancia; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Freedom Mortgage is seeking a Loss Mit Doc II Specialist in Moorestown, NJ to support loss mitigation file intake across multiple workout types. You will review borrower documents, annotate the system, and ensure accurate uploads into Tempo and EDMS.

You will collaborate with Underwriting, Mediations, Foreclosure, and other teams to maintain timelines and data quality. 1–2 years LM processing experience and strong Excel/Adobe Acrobat skills are preferred. This role is remote and full-time.

Formación

• 1–2 years experience as LM Document Specialist, I is required, or one year related experience and/or training; some college/associates degree preferred.
• Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Responsabilidades

• Review all incoming documents from borrowers.
• Clearly notation in system of record with documents received and documents still needed from borrower.
• Upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS).
• Issue letters to borrowers advising what items are still needed for underwriting.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Ensure compliance with established timelines and quality decisions for each file.

Conocimientos

Excel

Adobe Acrobat

Document processing

Data entry

Educación

Some College/Associates Degree

Herramientas

Tempo

EDMS

LoanServ

Account Connect

Descripción del empleo

Freedom Mortgage

Moorestown, New Jersey, United States of America

Operations

Full time

Remote

Summary

The Spec, Loss Mit Doc II is responsible for the intake review of loss mitigation options for all workout types on all loan types. Also responsible for assisting with inbox on an as needed basis depending on number of incoming items from borrowers and borrower’s counsel.

Essential Job Functions may include:

• Responsible for daily user maintenance of equipment.
• Review all incoming documents received from borrowers.
• Clearly notate system of record with documents received as well as documents still needed from borrower.
• Properly upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS).
• Issue letters to borrowers advising what items are still needed to send file to Underwriting.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision.
• Review reports daily to ensure items completed the previous day were done accurately and correctly.
• Respond to emails and Comtags on a daily basis in a professional and accurate manner.
• Must be in compliance of established timelines and quality decisions for each file assigned.
• Familiar with mortgage documents strongly preferred.
• Must be familiar with financial documents.
• Must have experience with processing.
• Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms.
• Responsible for digitally combining packages and checking image for quality and accuracy.
• Responsible for identifying correct borrower loan number and cross-reference by name, address, phone number, social security number or email address in LoanServ and Account Connect.
• Load document images to electronic document repository database - EDMS and accurately categorize/index.
• Create CIT flag in LoanServ notifying responsible business unit of document upload.
• Aid in the disposition of documents process.
• Maintain regularand punctualattendance.

Other Related Duties

Performs other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

1-2 years experience as LM Document Specialist, I is required, or one year related experience and/or training, some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience. Proficient in Excel, Adobe Acrobat and knowledge of various file formats.

Language Skills

Ability to read business journals, financial reports and legal documents. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills

Ability to add, subtract multiply and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Personal/Organizational Contacts

Regular and substantial contact with others. Contacts usually involve discussions related to file status and documentation provided. Handles sensitive, and/or confidential information.

Customer Service Relationships

Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. Forwards non-routine inquiries or requests to appropriate individual and/or department.

Work Complexity

Tasks are highly interrelated and simple. Work consists of fairly standard procedures and tasks.

Independent Judgement/Problem Solving

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Refers most problems to supervisor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Equal employment opportunity, including veterans and individuals with disabilities.