Loss Mitigation Associate - (260000QN) - Plano, TX

VetJobs; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America (HCA) is seeking a Loss Mitigation Associate to manage delinquent accounts from 80 days past due through charge-off. You will conduct account research, contact customers, perform skip tracing, and negotiate resolutions in line with policies and regulatory requirements.

You will work in a fast-paced, collaborative environment to protect company assets while maintaining customer-focused communication and compliance.

Qualifications

• 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities.
• Experience performing skip tracing activities to locate customers and obtain updated contact information.
• Automotive finance, consumer lending, banking, or financial service industry experience preferred.
• High school diploma or GED.
• Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
• Ability to use skip tracing tools and account servicing systems to locate customers and support resolution.

Responsibilities

• Manage an assigned portfolio of delinquent accounts from 80 days past due through charge-off.
• Conduct inbound and outbound collection activities, including negotiating payment arrangements.
• Perform skip tracing to locate customers and verify contact information.
• Document all activity accurately in servicing systems for compliance and future collection efforts.
• Collaborate with internal partners to resolve complex issues and support recovery outcomes.
• Monitor the collection lifecycle and ensure timely follow-ups and adherence to guidelines.

Skills

Skip tracing

Negotiation

Account research

Customer service

Microsoft Office

Analytical skills

Communication

Delinquency management

Education

High School/GED

Tools

Skip tracing tools

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description - Internal

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

We’re looking for a fast‑paced, collaborative workplace where ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing to locate customers and obtain updated contact information, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.

How You Will Make An Impact

• Portfolio Management, Account Research & Resolution
• Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
• Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
• Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
• Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
• Collaborate with internal business partners and escape complex or exception-based account issues as needed to facilitate timely and effective account resolution.
• Inbound / Outbound Collections & Negotiations: Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
• Perform skip tracing using approved tools, internal systems, and available resources to locate customers, verify and update contact information, document findings, and support effective collection outreach.
• Documentation, Compliance & Account Administration: Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
• Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
• Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
• Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
• Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance

Auto req ID

484496BR

Minimum Education Required

High School/GED

Qualifications

Additional Qualifications/Responsibilities

Description - Internal

What You Will Bring To The Role

• Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities.
• Experience performing skip tracing activities, including using skip tracing tools or related research methods to locate customers and obtain updated contact information.
• Automotive finance, consumer lending, banking, or financial service industry experience preferred.
• High school diploma or GED
• Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
• Ability to effectively use skip tracing tools, account servicing systems, and available research methods to locate customers, validate contact information, and support account resolution activities.
• Strong account research, analytical, and problem-solving skills with the ability to evaluate account history, payment patterns, customer circumstances, and risk factors to identify appropriate next steps within established guidelines.
• Effective communication and negotiation skills with the ability to secure customer commitments, address objections, and navigate difficult conversations professionally and empathetically.
• Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance expectations in a metric-driven environment.
• Proficiency with Microsoft Office applications to support documentation, tracking, and reporting activities.
• Ability to interpret and apply company policies, departmental procedures, and applicable regulatory requirements.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Minimum Salary: $39,088.00

Maximum Salary: $58,632.00

City*: Plano

State*: Texas

Job_Category: Management

Job Code: Manufacturing Manufacturing

Affiliate Sponsor: Hyundai

Salary Range: $30,000-$45,000