Loss Management Specialist I

BECU; Washington; On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Annual 4% 401(k)

Medical, Dental & Vision

PTO & Exchange

Tuition Reimbursement

Volunteer Time Off + Donation Match

Job summary

BECU, a member-owned financial institution in Washington, is hiring a Collections Specialist I to help members navigate financial challenges while protecting their financial well-being. You will investigate accounts across card, loan products, and deposits, document interactions and payment arrangements, and collaborate with teammates to resolve routine inquiries.

This role requires PST hours, periodic on-site travel to Tukwila or Spokane, and a strong team-oriented culture.

Qualifications

• Associate degree or equivalent experience required.
• At least 1 year of experience in collections or a financial services contact center.
• Proficient with MS Office and database software.

Responsibilities

• Drive compliance and accountability while delivering a high-quality member experience.
• Meet delinquency and recovery goals through outbound/inbound dialer activities.
• Analyze member accounts and determine next steps to reduce delinquency and financial loss.
• Locate updated contact information when numbers are unavailable.
• Maintain accurate records of address changes and phone numbers.
• Document conversations and payment arrangements in the system.
• Take on additional duties to support team goals.

Skills

Communication

Empathy

Attention to detail

Time management

Discretion

Teamwork

Education

Associate Degree or equivalent experience

Tools

MS Office

Database software

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly.

BENEFITS – Because People Helping People Starts With Supporting You

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Impact You’ll Make

As a Collections Specialist I, you’ll play an important role in helping members navigate financial challenges while protecting the financial well‑being of BECU. Your ability to build trust, listen with empathy, and identify solutions will help members stay on track and achieve positive outcomes. In this role, you’ll support collection and recovery efforts across a variety of account types, including credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge‑offs. Through meaningful member interactions, attention to detail, and sound judgment, you’ll help minimize losses, maintain accurate account information, and contribute to an exceptional member experience. You’ll also serve as a key resource by resolving routine collection inquiries and collaborating with teammates when more complex situations arise. Note: For WA state, one should be able to travel to onsite meetings at offices in Tukwila, WA or Spokane, WA or off‑site throughout the year on a periodic basis.

Schedule

This role requires working PST hours and could be a closing shift 10 AM – 7 PM or 9AM – 6PM Monday through Friday with rotating Saturday 9 AM – 1 PM shift approximately every 8 weeks.

What You’ll Do

• Drive Compliance & Accountability: Perform all responsibilities in accordance with BECU Competencies, compliance requirements, regulatory guidelines, and Information Protection standards while delivering a high-quality member experience.
• Support Recovery Goals: Complete the required number of outbound and inbound dialer activities to help achieve delinquency and recovery objectives while maintaining professionalism and member focus.
• Assess Member Needs: Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary to help reduce delinquency and financial loss.
• Research & Locate Information: Utilize available tools and resources to locate updated contact information for members when valid phone numbers or addresses are unavailable.
• Maintain Accurate Records: Update and report address changes and phone numbers to ensure member records remain current, accurate, and complete.
• Document Meaningful Interactions: Accurately record member conversations, commitments, and payment arrangements within the appropriate system of record to support effective account management.
• Contribute Beyond Your Core Responsibilities: Take on additional duties and special assignments as needed, supporting team success and evolving business priorities.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

What You’ll Gain

• Purpose-Driven Work: Make a meaningful difference by helping members navigate financial challenges and find solutions that support their financial well‑being.
• Relationship-Building Experience: Strengthen your communication, negotiation, and problem‑solving skills through impactful conversations with members.
• Career Growth Opportunities: Build foundational experience within collections, member services, and financial operations while expanding your career path within BECU.
• Collaborative Team Environment: Work alongside knowledgeable professionals who value teamwork, continuous learning, and shared success.
• Skill Development: Enhance your ability to analyze financial situations, manage competing priorities, and make sound business decisions.
• Member Impact: Be part of a team that balances member advocacy with organizational stewardship, creating positive outcomes for both.
• Ideal Talent Persona: You're someone who enjoys helping others, communicates with confidence and empathy, thrives in a goal‑oriented environment, pays close attention to details, and remains calm and solutions‑focused when handling challenging situations.

Qualifications

Minimum Qualifications

• Associate Degree or equivalent related experience required.
• Minimum one year of experience in collections, financial institution contact center, or retail banking required.
• Intermediate proficiency using MS Office and database software required.
• Work additional hours as necessary to accomplish objectives, goals, and projects as needed.

Desired Qualifications

• Ability to speak persuasively and listen critically required.
• Detail oriented, with good organizational skills required.
• Ability to prioritize multiple tasks and meet deadlines required.
• Verbal and written skills to effectively communicate with members and co‑workers required.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving required.
• Ability to maintain a high level of confidentiality required.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.