Loss Management Specialist I

BECU; Washington; Hybrid; USD 29,000 - 47,000; Full time

Benefits offered by this job

401(k) match

401(k) annual contribution

Medical, Dental & Vision

PTO & Exchange Program

Tuition Reimbursement

Volunteer time off & donation match

Job summary

BECU is seeking a Collections Specialist I to support member financial well-being by navigating challenges and applying empathetic, compliant collection techniques. You will handle a variety of account types, document interactions, and coordinate with teammates for complex cases, while maintaining confidentiality and accuracy.

The role emphasizes outbound/inbound liaison with members, adherence to regulations, and a commitment to minimizing losses while preserving a positive member experience.

Qualifications

• Minimum 1 year of experience in collections, financial institution contact center, or retail banking.
• Strong verbal and written communication with members.
• Ability to speak persuasively and listen critically.
• Detail oriented with good organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Maintains confidentiality and uses sound judgment in problem solving.

Responsibilities

• Drive Compliance & Accountability in all responsibilities while delivering quality member experience.
• Meet delinquency and recovery objectives via outbound/inbound dialer activities.
• Analyze member accounts and determine next steps to reduce delinquency and financial loss.
• Locate updated member contact information when needed.
• Update member records accurately and completely.
• Record meaningful member interactions and payment arrangements in the system.
• Take on additional duties as needed to support team success and evolving priorities.

Skills

Communication skills

Persuasive speaking

Empathy and listening

Detail oriented

Time management

Education

Associate degree or equivalent experience

Tools

MS Office & databases

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly.

BENEFITS – because people helping people starts with supporting you

401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As a Collections Specialist I, you’ll play an important role in helping members navigate financial challenges while protecting the financial well-being of BECU. Your ability to build trust, listen with empathy, and identify solutions will help members stay on track and achieve positive outcomes. In this role, you’ll support collection and recovery efforts across a variety of account types, including credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs. Through meaningful member interactions, attention to detail, and sound judgement, you’ll help minimize losses, maintain accurate account information, and contribute to an exceptional member experience. You'll also serve as a key resource by resolving routine collection inquiries and collaborating with teammates when more complex situations arise. Note: For WA state, one should be able to travel to onsite meetings at offices in Tukwila, WA or Spokane, WA or off-site throughout the year on a periodic basis.

Schedule:

This role requires working PST hours and could be a closing shift 10 AM - 7 PM or 9AM - 6PM Monday through Friday with rotating Saturday 9 AM - 1 PM shift approximately every 8 weeks.

WHAT YOU’LL DO:

Drive Compliance & Accountability: Perform all responsibilities in accordance with BECU Competencies, compliance requirements, regulatory guidelines, and Information Protection standards while delivering a high-quality member experience. Support Recovery Goals: Complete the required number of outbound and inbound dialer activities to help achieve delinquency and recovery objectives while maintaining professionalism and member focus. Assess Member Needs: Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary to help reduce delinquency and financial loss. Research & Locate Information: Utilize available tools and resources to locate updated contact information for members when valid phone numbers or addresses are unavailable. Maintain Accurate Records: Update and report address changes and phone numbers to ensure member records remain current, accurate, and complete. Document Meaningful Interactions: Accurately record member conversations, commitments, and payment arrangements within the appropriate system of record to support effective account management. Contribute Beyond Your Core Responsibilities: Take on additional duties and special assignments as needed, supporting team success and evolving business priorities. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

Purpose-Driven Work: Make a meaningful difference by helping members navigate financial challenges and find solutions that support their financial well-being. Relationship-Building Experience: Strengthen your communication, negotiation, and problem-solving skills through impactful conversations with members. Career Growth Opportunities: Build foundational experience within collections, member services, and financial operations while expanding your career path within BECU. Collaborative Team Environment: Work alongside knowledgeable professionals who value teamwork, continuous learning, and shared success. Skill Development: Enhance your ability to analyze financial situations, manage competing priorities, and make sound business decisions. Member Impact: Be part of a team that balances member advocacy with organizational stewardship, creating positive outcomes for both.

Ideal Talent Persona:

You're someone who enjoys helping others, communicates with confidence and empathy, thrives in a goal-oriented environment, pays close attention to details, and remains calm and solutions-focused when handling challenging situations.

QUALIFICATIONS:

Minimum Qualifications: Associate Degree or equivalent related experience required. Minimum one year of experience in collections, financial institution contact center, or retail banking required. Intermediate proficiency using MS Office and database software required. Work additional hours as necessary to accomplish objectives, goals, and projects as needed. Desired Qualifications: Ability to speak persuasively and listen critically required. Detail oriented, with good organizational skills required. Ability to prioritize multiple tasks and meet deadlines required. Verbal and written skills to effectively communicate with members and co-workers required. Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving required. Ability to maintain a high level of confidentiality required.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the continued success of BECU and the members we serve. Embrace the opportunity to grow with us. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.