Loss Management Specialist I

BECU; Foster (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement

BECU Cares volunteer time off + donor匹

Job summary

BECU is seeking a Collections Specialist I to assist members facing financial challenges while protecting the institution’s financial health. You will handle outbound and inbound call activities, document discussions, and coordinate with teammates for complex cases.

This role emphasizes empathy, accuracy, and timely problem solving to minimize losses and improve member outcomes. Based in WA, the position requires PST hours with possible on-site meetings in Tukwila or Spokane and periodic

Qualifications

• Minimum one year of experience in collections, financial institution contact center, or retail banking.
• Associates degree or equivalent experience required.
• Intermediate proficiency using MS Office and database software required.

Responsibilities

• Drive compliance and accountability while delivering high-quality member experiences.
• Complete outbound/inbound dialer activities to support delinquency and recovery goals.
• Analyze member accounts and determine next steps to reduce delinquency and financial loss.
• Update member records and document interactions in the system of record.
• Take on additional duties as needed to support team success.

Skills

Verbal and written communication

Persuasive speaking

Active listening

Detail oriented

Task prioritization

Education

Associate degree or equivalent experience

Tools

MS Office

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.PAY RANGEThe Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly.BENEFITS – because people helping people starts with supporting you401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation matchIMPACT YOU’LL MAKE:As a Collections Specialist I, you’ll play an important role in helping members navigate financial challenges while protecting the financial well-being of BECU. Your ability to build trust, listen with empathy, and identify solutions will help members stay on track and achieve positive outcomes. In this role, you’ll support collection and recovery efforts across a variety of account types, including credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs. Through meaningful member interactions, attention to detail, and sound judgment, you’ll help minimize losses, maintain accurate account information, and contribute to an exceptional member experience. You'll also serve as a key resource by resolving routine collection inquiries and collaborating with teammates when more complex situations arise.Note: For WA state, one should be able to travel to onsite meetings at offices in Tukwila, WA or Spokane, WA or off-site throughout the year on a periodic basis.Schedule:This role requires working PST hours and could be a closing shift 10 AM - 7 PM or 9AM - 6PM Monday through Friday with rotating Saturday 9 AM - 1 PM shift approximately every 8 weeks.WHAT YOU’LL DO:Drive Compliance & Accountability: Perform all responsibilities in accordance with BECU Competencies, compliance requirements, regulatory guidelines, and Information Protection standards while delivering a high-quality member experience.Support Recovery Goals: Complete the required number of outbound and inbound dialer activities to help achieve delinquency and recovery objectives while maintaining professionalism and member focus.Assess Member Needs: Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary to help reduce delinquency and financial loss.Research & Locate Information: Utilize available tools and resources to locate updated contact information for members when valid phone numbers or addresses are unavailable.Maintain Accurate Records: Update and report address changes and phone numbers to ensure member records remain current, accurate, and complete.Document Meaningful Interactions: Accurately record member conversations, commitments, and payment arrangements within the appropriate system of record to support effective account management.Contribute Beyond Your Core Responsibilities: Take on additional duties and special assignments as needed, supporting team success and evolving business priorities.This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.WHAT YOU’LL GAIN:Purpose-Driven Work: Make a meaningful difference by helping members navigate financial challenges and find solutions that support their financial well-being.Relationship-Building Experience: Strengthen your communication, negotiation, and problem-solving skills through impactful conversations with members.Career Growth Opportunities: Build foundational experience within collections, member services, and financial operations while expanding your career path within BECU.Collaborative Team Environment: Work alongside knowledgeable professionals who value teamwork, continuous learning, and shared success.Skill Development: Enhance your ability to analyze financial situations, manage competing priorities, and make sound business decisions.Member Impact: Be part of a team that balances member advocacy with organizational stewardship, creating positive outcomes for both.Ideal Talent Persona: You're someone who enjoys helping others, communicates with confidence and empathy, thrives in a goal-oriented environment, pays close attention to details, and remains calm and solutions-focused when handling challenging situations.QUALIFICATIONS:Minimum Qualifications:Associate Degree or equivalent related experience required.Minimum one year of experience in collections, financial institution contact center, or retail banking required.Intermediate proficiency using MS Office and database software required.Work additional hours as necessary to accomplish objectives, goals, and projects as needed.Desired Qualifications:Ability to speak persuasively and listen critically required.Detail oriented, with good organizational skills required.Ability to prioritize multiple tasks and meet deadlines required.Verbal and written skills to effectively communicate with members and co-workers required.Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving required.Ability to maintain a high level of confidentiality required.JOIN THE JOURNEYReady to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the continued success of BECU and the members we serve.Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.#BECU #YourGrowth #BECUJourneyEEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.About UsJob Alerts: If you would like to be kept informed of new potential opportunities You will be asked to create an account if you do not already have one.From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before-but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.