Loss Draft Associate

166 Proctor Loan Protector; Texas; Híbrido; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401k

Paid time off

Tuition reimbursement

Descripción de la vacante

Proctor Loan Protector, a Brown & Brown subsidiary, is seeking a Loss Draft Associate for a remote role aligned with Central Time 8:00–4:30. You will monitor the loss draft process in a call center setting and document activity in the loss draft module and servicing system.

You will verify coverage, gather client information, determine claim eligibility, process deposits, and perform outbound calls while maintaining accuracy in a fast-paced environment.

Formación

• High School Diploma or GED required.
• Proficient in Windows-based environment.
• MS Office Skills (Excel/Word).
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.

Responsabilidades

• Verify insurance policy coverage.
• Verify Client information.
• Determine if loss is covered by insurance.
• Document claim details in loss draft module and servicing system.
• Ensure required paperwork is completed.
• Handle check deposits.
• Make outbound calls.
• Process claims completely.

Conocimientos

Communication skills

Customer service

Analytical skills

Attention to detail

Team player

Fast-paced environment

Educación

High School Diploma/GED

Herramientas

MS Office

Descripción del empleo

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. This job is REMOTE but you must be able to work 8-4:30 Central Time.

Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work. Being part of a team. Career growth. Ability to highlight your skills. Feel valued. Great benefits, pay and culture.

Job Summary

The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.

Essential Functions

• Verifying insurance policy coverage
• Verifying the Client’s information
• Determine whether the loss is covered by insurance
• Document any information pertaining to the claim
• Ensure the required paperwork is completed
• Handle check deposits
• Make outbound calls
• Process claims completely

Education and/or Experience

• High School Diploma/GED
• Computer knowledge - Proficient in Windows based environment
• Microsoft Office Skills
• Strong analytical skills
• Customer Service Skills
• Strong communication skills both written/verbal
• Strong organizational skills
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards

Knowledge, Skills and Competencies

• MS Office Suite
• Excellent verbal and written communication skills
• Adaptable and able to get things done under pressure with tight timelines
• Customer service aptitude with excellent listening, analysis and problem-solving skills
• Strong attention to detail, ability to work and excel in a team environment
• Ability to work in a fast-paced, often-changing environment

Physical Requirements

• Occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks.
• The employee will be required to communicate verbally and by phone.
• Visual acuity is required including color, depth perception, and field of vision.
• The employee must occasionally lift and/or move up to 15 pounds.

Work Environment

• This job operates in a professional office environment.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Pay Ranges

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company. This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Pay Range 17.00 - 18.00 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

EEO Statement

Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance. Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement. Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services. Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer.