Loro Piana, Assistant Store Manager, Beverly Hills

Loro Piana; Beverly Hills (CA); On-site; USD 124,000 - 154,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption and surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in Beverly Hills seeks an Assistant Store Manager to support the Store Manager in daily operations, optimize sales performance, and manage inventory. You will lead a luxury service standard and build strong client relationships.

The ASM will develop the team, coach staff, and ensure efficient store procedures, including scheduling, cycle counts, and after-sales processing. Weekend travel and lifting up to 40 lbs may be required.

Qualifications

• 3+ years of management and sales experience in luxury retail.
• Proficient in Microsoft Office and SAP.
• Strong leadership, teamwork and problem-solving abilities.
• Solid knowledge of sales, operations and inventory management.
• Willing to travel and work weekends; able to lift up to 40 pounds.

Responsibilities

• Oversee store team performance and deliver luxury service standards.
• Identify opportunities to grow sales and improve operations.
• Coordinate with Store Manager and corporate partners on objectives.
• Support sales process including VIC initiatives.
• Provide coaching and develop team members.
• Manage inventory, cycle counts, and stock accuracy.
• Ensure compliance with labor laws and safety procedures.

Skills

Management & sales experience

Leadership & teamwork

Problem solving

Sales, ops & inventory knowledge

Travel & weekend work

Physical ability (lift 40 lbs)

Tools

Microsoft Office

SAP

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking an Assistant Store Manager (ASM) to join our team at Loro Piana. The ASM plays a crucial role in the overall success of the store by supporting the Store Manager in daily operations, optimizing sales performance, and inventory management. Your passion for building client relationships and providing an exceptional selling ceremony will contribute to the success of key business initiatives.

Job Responsibilities

Key Responsibilities

Sales and Business Development

• Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.
• Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
• Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.

Team Management

• Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.
• Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
• Create career development plans and identify opportunities of growth for all team members.
• Participate in the scouting and selection of new team members by collaborating with HR partners.
• Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

• Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
• Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
• Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
• Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee proper execution of internal procedures, administrative tasks, and operational activities.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Skills And Abilities Required

• 3+ years of management and sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $124,000.00 to $154,000.00 per year.