Loose Diamond Client Services Specialist

Bailey's Fine Jewelry; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Bailey's Fine Jewelry is seeking a Loose Diamond Client Services Specialist to enhance client experiences and support sales teams. This role involves sourcing high-quality diamonds, managing vendor relationships, and ensuring precise operations within a fast-paced retail environment. Ideal candidates will have a background in diamond grading and retail jewelry operations, along with strong communication skills.

Qualifications

• Experience in loose diamonds and retail jewelry operations.
• Knowledge of diamond grading and market sourcing.
• Strong communication skills and detail-oriented.

Responsibilities

• Support store teams and enhance client experience.
• Source high-quality diamonds and manage vendor fulfillment.
• Perform quality control on diamonds and bridal merchandise.

Skills

Diamond Grading

Retail Jewelry Operations

Client Communication

Detail-oriented

Process-driven

Education

GIA Graduate Gemologist (GG) preferred

Diamond Certification (willing to pursue)

Job description

Loose Diamond Client Services Specialist

Join to apply for the Loose Diamond Client Services Specialist role at Bailey's Fine Jewelry.

Are you passionate about diamonds and delivering an exceptional client experience? Bailey’s Fine Jewelry is seeking a Loose Diamond Client Services Specialist to join our GEMLAB team at our flagship store in the Village District. This role is ideal for someone who thrives on precision, service, and supporting a high-performing sales team with expert-level sourcing and diamond operations.

What You’ll Do:

1. Support Store Teams & Enhance Client Experience
2. Serve as the go-to resource for all loose diamond memo call activity across our store network, ensuring complete discovery (4Cs, budget, preferences, timeline).
3. Empower sales teams by providing fast, knowledgeable, solution-focused support.
4. Process Patron Consignment and Street Buy watches into inventory and repair flow accurately.
5. Manage Memo Activity & Vendor Fulfillment.
6. Source high-quality diamonds from our preferred vendor network, focusing on both margin and beauty.
7. Track all memo requests in our Adaptive system and manage associated purchase orders.
8. Receive and update inventory for all memo stones, handle RTVs, ship, receive, and negotiate QuickPay pricing where applicable.
9. Support GEMLAB Operations, including intake and testing for incoming memo and special order stones.
10. Perform first-round quality control on diamonds and bridal merchandise.
11. Manage the Virtual Diamond Boutique system, including training and vendor accessibility.
12. Collaborate on Vendor Strategy and work closely with our Senior Bridal Buyer to align sourcing with buying strategy.
13. Maintain strong, professional vendor relationships through proactive communication and follow-through.

Who You Are:

1. Experienced in loose diamonds, ideally with a background in retail jewelry operations or sourcing.
2. Knowledgeable about diamond grading, quality, and market sourcing.
3. Detail-oriented, process-driven, and comfortable working in a high-stakes, fast-paced environment.
4. A strong communicator who enjoys collaborating with store teams and vendors.
5. GIA Graduate Gemologist (GG) preferred or willing to pursue GG or Diamond Certification.

Why Bailey’s?

We’ve been family-owned and operated for over 75 years, celebrating love, quality craftsmanship, and incredible client experiences. At Bailey’s, you’re more than part of a team—you’re part of the family.