Loose Diamond Client Services Specialist

Bailey's Fine Jewelry; Raleigh (NC); On-site; USD 37,000 - 67,000; Full time

Job summary

Bailey's Fine Jewelry is seeking a Loose Diamond Client Services Specialist to ensure exceptional client experiences. The role includes supporting sales teams, managing vendor relations, and sourcing diamonds for clients. Ideal candidates are experienced in retail jewelry operations and have a strong background in diamond grading. Join a family-owned company with over 75 years of service.

Qualifications

• Experience in loose diamonds, ideally in retail operations.
• Knowledge of diamond grading and market sourcing.
• Detail-oriented and process-driven.

Responsibilities

• Support store teams in diamond sourcing and client experience.
• Track all memo requests and manage purchase orders.
• Source high-quality diamonds from preferred vendors.

Skills

Communication

Attention to detail

Diamond grading knowledge

Retail jewelry operations

Education

GIA Graduate Gemologist (GG) preferred

Willingness to pursue GG or Diamond Certification

Job description

Loose Diamond Client Services Specialist

Join to apply for the Loose Diamond Client Services Specialist role at Bailey's Fine Jewelry

Loose Diamond Client Services Specialist

1 day ago Be among the first 25 applicants

Join to apply for the Loose Diamond Client Services Specialist role at Bailey's Fine Jewelry

Are you passionate about diamonds and delivering an exceptional client experience from behind the scenes? Bailey’s Fine Jewelry is seeking a Loose Diamond Client Services Specialist to join our GEMLAB team at our flagship store in the Village District. This role is perfect for someone who thrives on precision, service, and supporting a high-performing sales team with expert-level sourcing and diamond operations.

What You’ll Do:

• Support Store Teams & Enhance Client Experience
  
  

Serve as the go-to resource for all loose diamond memo call activity across our store network

• Ensure every diamond request includes complete discovery (4Cs, budget, preferences, timeline)
• Empower sales teams by providing fast, knowledgeable, solutionfocused support
• Process Patron Consignment and Street Buy watches into inventory and repair flow accurately
• Manage Memo Activity & Vendor Fulfillment
• Source highquality diamonds from our preferred vendor network, with a focus on both margin and beauty
• Track all memo requests in our Adaptive system and manage associated purchase orders
• Accurately receive and update inventory for all memo stones and handle returnstovendor (RTVs)
• Ship, receive, and negotiate QuickPay pricing where applicable
• Support GEMLAB Operations
• Handle intake and testing for incoming memo and specialorder stones
• Perform firstround quality control on diamonds and bridal merchandise
• Manage the Virtual Diamond Boutique system (if active), including associate training and vendor accessibility
• Collaborate on Vendor Strategy
• Work closely with our Senior Bridal Buyer to align sourcing with buying strategy
• Maintain strong, professional vendor relationships through proactive communication and followthrough
  
  

Who You Are:

• Experienced in loose diamonds, ideally with a background in retail jewelry operations or sourcing
• Knowledgeable about diamond grading, quality, and market sourcing
• Detailoriented, processdriven, and comfortable working in a highstakes, fastpaced environment
• A strong communicator who enjoys collaborating with both store teams and vendors
• GIA Graduate Gemologist (GG) preferred or willing to pursue GG or Diamond Certification
  
  

Why Bailey’s?

We’ve been family-owned and operated for over 75 years, and we believe in celebrating love, quality craftsmanship, and incredible client experiences. At Bailey’s, you’re more than part of a team—you’re part of the family.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Bailey's Fine Jewelry by 2x

Sign in to set job alerts for “Jeweler” roles.

e-Service Chat Representative - 100% Remote

Raleigh, NC $37,782.00-$66,120.00 4 months ago

Retail Key Holder-CRABTREE VALLEY MALL I

Customer Relations Representative - State Farm Agent Team Member

Raleigh-Durham-Chapel Hill Area 4 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.