Lookout and Concessions Lead Supervisor

Sundance Mountain Resort; Utah; Presencial; USD 24 000 - 34 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Employee discounts on dining and lodge

Training and development for career

Supportive team environment

Season Pass

Resumo da oferta

Sundance Mountain Resort in Utah is hiring a Lookout and Concessions Lead Supervisor (Age 21+) for the Lookout and Concessions departments. This part-time seasonal role requires weekends and holidays, AM/PM shifts, and a Non-Exempt/Hourly status.

You will supervise, train, and schedule staff, uphold safety standards, and deliver outstanding guest service. Key duties include managing beverage and food service, handling transactions with the POS system, maintaining clean, safe work areas,

Qualificações

• At least 1 year of related experience or equivalent education/experience.
• Must obtain valid food handler's permit within 30 days of hire.
• Tips & Sips alcohol permit within 30 days of hire.
• Pass UDABC background check and submit fingerprints for liquor license.
• Clean driving record and ability to operate Sundance vehicle.
• Must be 21 years or older.
• Able to lift 25 lbs regularly and 50 lbs occasionally; stand and walk for long periods.

Responsabilidades

• Supervise, train, schedule and manage employees on assigned shifts.
• Ensure compliance with all rules, regulations, and procedures.
• Accurately document incidents involving guests or Employees.
• Inspect Employee uniforms, cleanliness, and identification.
• Conduct daily line-ups and communicate new procedures.
• Maintain a safe work environment and promote teamwork.
• Provide courteous service to vendors, guests, and Employees.
• Handle guest inquiries, complaints, and initiate service recovery.
• Order and serve food and beverages, ensuring quality.
• Clean and maintain work areas, keeping them in good repair.
• Stock supplies and maintain a safe, sanitary workplace.
• Manage payment transactions and maintain knowledge of the Point of Sale system.
• Perform side work, set up and break down serving areas, and reset them promptly.
• Stay informed about resort events and hours of operation.
• Submit orders to vendors regularly, routinely check inventory & ensure costs are managed.

Ferramentas

Point of Sale system

Descrição da oferta de emprego

Job Title: Lookout and Concessions Lead Supervisor (Age 21+)

Department: F&B

Reports To: On-Mountain Dining Manager

Rate of Pay: $21.00/hr

Shift: Part time seasonal position

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

SUMMARY

Lead and oversee all operations of the Lookout and Concessions departments, guiding the team with strong leadership that builds a culture of quality, teamwork, and accountability. Set the tone for hospitality and ensure the The Lookout and Concessions operations delivers exceptional service and guest experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, train, schedule and manage Employees on assigned shifts.
• Ensure compliance with all rules, regulations, and procedures.
• Accurately document incidents involving guests or Employees.
• Inspect Employee uniforms, cleanliness, and identification.
• Conduct daily line-ups and communicate new procedures.
• Maintain a safe work environment and promote teamwork.
• Provide courteous service to vendors, guests, and Employees.
• Handle guest inquiries, complaints, and initiate service recovery.
• Order and serve food and beverages, ensuring quality.
• Clean and maintain work areas, keeping them in good repair.
• Stock supplies and maintain a safe, sanitary workplace.
• Manage payment transactions and maintain knowledge of the Point of Sale system.
• Perform side work, set up and break down serving areas, and reset them promptly.
• Stay informed about resort events and hours of operation.
• Submit orders to vendors regularly, routinely check inventory & ensure costs are managed.

PRODUCT QUALITY

• Consistently prepare beverages to company standards.
• Adhere to recipes and maintain top product presentation.
• Educate guests on products and services.

ALCOHOLIC BEVERAGES

• Understand and comply with all laws regarding alcohol service.
• Serve alcohol responsibly and communicate beverage knowledge to guests.
• Complete paperwork for bar transfers and inventory.
• Train, and manage Employee performance, ensuring compliance with company policies.

QUALIFICATIONS

• 1 years of related experience or equivalent education/experience.
• Obtain valid food handler's permit and Tips & Sips alcohol permit within 30 days of hire.
• Pass UDABC background check and submit fingerprints for liquor license.
• Must have a clean and clear driving record and be capable of operating a Sundance vehicle.
• Must be 21 years or older.
• Able to lift 25 lbs regularly and 50 lbs occasionally. Able to stand, walk, and perform physical tasks.

SUPERVISORY RESPONSIBILITIES

• Interview, hire, train, and manage staff performance.
• Handle employee issues, including discipline and recognition.
• Complete related paperwork and submit it to HR promptly

WORK ENVIRONMENT

• Regular exposure to wet/humid conditions and occasional loud noise.
• Exposure to fumes and airborne particles.

BENEFITS

• Employee discounts on dining and resort amenities.
• Training and development for career growth.
• Supportive team environment.
• Season Pass.

DISCLAMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of them within legal and ethical parameters and company policy.