Longo Lexus Booker Flagger

Penske Motor Group LLC; El Monte (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Lexus Booker Flagger, where you'll play a vital role in processing customer pay and repair orders. This position emphasizes exceptional guest service and offers competitive hourly pay, along with a range of perks including weekly pay, a 401(k) plan, and comprehensive health benefits for full-time team members. You'll be part of a dynamic team that values transparency and teamwork, ensuring a rewarding work environment. If you're eager to contribute to a leading dealership with a commitment to excellence, this is the perfect opportunity for you!

Benefits

Weekly pay

401(k) with company match

Vacation accruals

Vision, dental, and medical benefits

Team member referral bonus

Tuition reimbursement

Discounts with corporate partners

Development and growth opportunities

Free employee parking

On-site gym

Qualifications

• At least one year of dealership service administration experience preferred.
• Knowledge of warranty policies and basic math.

Responsibilities

• Process internal and external claims to maximize dealership returns.
• Review repair orders for accuracy and completeness.
• Flag technicians for hours earned based on manufacturer policies.

Skills

Administrative Procedures

Customer Service

Basic Math

Communication

Education

High School Diploma

Job description

Overview

Our Longo Lexus Booker Flaggers are responsible for prompt and accurate processing of customer pay, internal and external repair orders, and determining technicians' flagging rates. We are looking for a dedicated individual who shares our passion for delivering exceptional guest service. Come join our team! The Lexus Booker Flaggers position offers a pay scale with a base hourly compensation of $18.50.

Perks of working with us:

• Weekly pay - get paid every Friday.
• 401(k) with a generous company match.
• Vacation accruals for full-time or part-time status.
• Vision, dental, and medical benefits available to full-time team members.
• Team member referral bonus program.
• Tuition reimbursement.
• Discounts with corporate partners like GE, Dell, Oakley, Yeti, Ray-Ban, and more.
• Development and growth opportunities.
• Free employee parking.
• On-site gym, free of charge to team members.

Responsibilities

• Process internal and external claims with labor operations and necessary manufacturer information to maximize dealership returns.
• Review repair orders for proper completion, accuracy, and legibility according to policies and procedures.
• Return improperly completed repair orders for correction or completion.
• Enter applicable labor operation codes, failure codes, parts stamps, and other administrative data on repair orders.
• Interpret and translate technician comments into damage and operation codes.
• Ensure correct parts are charged and re-price if necessary.
• Locate damage codes for warranty repairs.
• Flag technicians for hours earned based on manufacturer policies.
• Support billing with customer pay repair orders.
• Work with the warranty administrator to verify repair orders and prevent duplicate claims or double payments.
• Stay updated on product changes, new products, and warranties.
• Assist the Service Department as needed.
• Perform other administrative functions as directed by management.
• Maintain high ethical standards and professional appearance.

Qualifications

• High school diploma or equivalent.
• At least one year of dealership service administration experience preferred.
• Knowledge of administrative procedures, warranty policies, and basic math.
• Ability to coordinate activities, read and understand instructions in English, and work well with the public.
• Valid driver’s license with a safe driving record.

Physical Demands

The physical demands include frequently bending, stretching, twisting, reaching, stooping, kneeling, crouching, crawling, and talking or hearing. Must be able to work outdoors in various weather conditions, move in different positions, and remain standing or sitting for prolonged periods. Reasonable accommodations may be made for individuals with disabilities.

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Longo Lexus is a proud member of the Penske Motor Group family. We focus on providing the best guest experience, adapting to changing needs, and delivering superior service. Since 1990, Longo Lexus has been the #1 Lexus retailer in the Western U.S. and has consistently won the Elite of Lexus Dealer Award since 1992.

We are seeking the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?

Do you value exceptional guest service?

Are you ready for a new career adventure?

Then apply with us today!

We believe in transparency and teamwork, which is why our team members stay with us for an average of over 9 years.

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