Longo Lexus Booker Flagger

Penske; El Monte (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Lexus Booker Flagger to ensure accurate processing of customer pay and repair orders. This role emphasizes exceptional guest service and attention to detail, making it ideal for individuals passionate about the automotive industry. Join a team recognized as the #1 Lexus Retailer in the Western U.S. and enjoy a supportive environment with opportunities for growth. With a competitive hourly wage and a range of benefits, this position offers a fulfilling career path for those eager to make a difference in customer experiences.

Benefits

Weekly pay, every Friday

401(k) with a generous company match

Vacation accruals

Vision, dental, and medical benefits

Team member referral bonus program

Corporate partner discounts

Development and growth opportunities

Free employee parking

On-site gym, free for team members

Qualifications

• At least one year of dealership service administration experience preferred.
• Knowledge of warranty policies and administrative procedures.

Responsibilities

• Process internal and external claims to maximize dealership returns.
• Review repair orders for accuracy and completeness.
• Coordinate with the warranty administrator to prevent duplicate claims.

Skills

Administrative Procedures

Customer Service

Mathematics

Communication

Education

High School Diploma

Job description

Our Longo Lexus Booker Flaggers are responsible for prompt and accurate processing of customer pay, internal and external repair orders, and determining technicians' flagging rates. We are seeking a dedicated individual who shares our passion for delivering exceptional guest service. Join our team!

The Lexus Booker Flaggers position offers a pay scale with the following elements and ranges, including a base hourly wage of $18.50.

Perks of working with us:

• Weekly pay, every Friday
• 401(k) with a generous company match
• Vacation accruals for full-time and part-time employees
• Vision, dental, and medical benefits for full-time team members
• Team member referral bonus program
• Discounts with corporate partners like GE, Dell, Oakley, Yeti, Ray-Ban, and more
• Development and growth opportunities
• Free employee parking
• On-site gym, free for team members

Responsibilities

• Process internal and external claims with labor operations and all necessary manufacturer information promptly to maximize dealership returns
• Review repair orders for proper completion, accuracy, and legibility according to policies and procedures
• Return incomplete repair orders for correction or completion
• Enter labor operation codes, failure codes, parts stamps, and other administrative data on repair orders
• Interpret and translate technicians’ comments into damage and operation codes
• Verify correct parts charges and re-price if necessary
• Locate damage codes for warranty repairs
• Flag technicians for hours earned based on manufacturer policies
• Support billing with customer pay repair orders
• Coordinate with the warranty administrator to prevent duplicate claims and payments
• Stay informed on product changes, warranties, and new products
• Assist the Service Department as needed
• Perform other administrative functions as directed by management
• Maintain high ethical standards and a professional appearance

Qualifications

• High school diploma or equivalent
• At least one year of dealership service administration experience preferred
• Knowledge of administrative and clerical procedures, warranty policies, and basic math
• Ability to coordinate activities, read and understand instructions in English, and work well with the public
• Valid driver’s license with a safe driving record

Physical Demands

The physical demands include frequently bending, stretching, twisting, reaching, and working outdoors in various weather conditions. Ability to move and position oneself in different environments, including confined spaces, and remain stationary for prolonged periods. Reasonable accommodations may be provided for individuals with disabilities.

BECAUSE WE ARE AWESOME!

Longo Lexus is part of the Penske Motor Group, dedicated to providing the best guest experience and recognized as the #1 Lexus Retailer in the Western U.S. since 1990, with numerous awards.

We seek the best and brightest to join us! Are you eager, well-rounded, and ambitious? Ready for a new career adventure? Apply today!

We value transparency and teamwork, which is why many of our team members stay with us for over 9 years.

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About the company

Penske Corporation is a diversified transportation services company based in Michigan.