Long Term Care Care Coordinator - Float Team

Healthfirst, Inc.; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401k contributions

Job summary

Healthfirst, Inc. is seeking a Care Coordinator to support NorthStar Members by managing care navigation, answering benefit questions, and coordinating with care teams.

You will document calls in a PHI system and handle a caseload for short-term care coordination, ensuring timely communication of member needs. The role requires CMA/CNA/RMA or related training, a HS diploma or GED, and strong verbal/written communication skills in a fast-paced environment.

Qualifications

• CMA/CNA/RMA or relevant medical training
• HS diploma/GED
• Excellent verbal and written communication with strong grammar
• Experience in a fast-paced environment handling multiple priorities

Responsibilities

• Receive calls from members about benefits, care coordination, program inquiries, connecting to care manager, and screening assessments to identify risk factors.
• Document calls contemporaneously in the designated PHI system.
• Manage an assigned member caseload requiring short-term care coordination and health navigation.
• Collaborate with the interdisciplinary care team to communicate member needs and monitor screenings.
• Conduct outreach calls to confirm services are in place.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Organization

Education

High school diploma or GED

Associate degree

Tools

PHI system

Job description

Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.

Duties and Responsibilities:

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
• Contemporaneously and accurately documents calls in designated PHI system.
• Manages an assigned member caseload who require short term care coordination and health navigation
• Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
• Performs outreach calls to members to confirm services are in place
• Additional duties as assigned

Minimum Qualifications:

• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
• HS diploma/GED
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously

Preferred Qualifications:

• Associate’s Degree
• Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products.
• Excellent telephone, organizational, and customer service skills
• Team player who is organized and detail-oriented

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960

All Other Locations (within approved locations): $42,200 - $62,400

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).

• medical, dental and vision coverage
• incentive and recognition programs
• life insurance
• 401k contributions (all benefits are subject to eligibility requirements)

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.