Long Term Care Care Coordinator - Float Team

Healthfirst; Connecticut; On-site; USD 49,000 - 66,000; Full time

Job summary

Healthfirst is seeking a Care Coordinator to support NorthStar Members by performing care management services and coordinating with interdisciplinary teams. You will handle incoming calls, document in the PHI system, and manage a caseload to help navigate care and improve outcomes.

The role requires CMA/CNA/RMA or medical training, HS diploma, and strong communication skills. Experience in fast-paced environments and call centers is a plus. Healthfirst offers benefits and salary ranges as posted.

Qualifications

• HS diploma or GED required.
• Certified Medical Assistant (CMA), CNA, or Registered Medical Assistant (RMA) or relevant training.
• Strong written and verbal communication skills.
• Experience in fast-paced environments with multiple priorities.

Responsibilities

• Handle member calls regarding benefits, care coordination, and program inquiries.
• Document calls contemporaneously in the designated PHI system.
• Manage a caseload requiring short-term care coordination and health navigation.
• Collaborate with interdisciplinary care teams to address member needs.
• Conduct outreach to confirm services are in place.

Skills

Verbal Communication

Written Communication

Multitasking

Customer Service

PHI System

Education

HS diploma or GED

CMA/CNA/RMA or medical training

Tools

PHI system

Job description

Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.

Duties And Responsibilities

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
• Contemporaneously and accurately documents calls in designated PHI system.
• Manages an assigned member caseload who require short term care coordination and health navigation
• Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
• Performs outreach calls to members to confirm services are in place
• Additional duties as assigned

Minimum Qualifications

• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
• HS diploma/GED
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously

Preferred Qualifications

• Associate’s Degree
• Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products.
• Excellent telephone, organizational, and customer service skills
• Team player who is organized and detail-oriented

Hiring Range*

• Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960
• All Other Locations (within approved locations): $42,200 - $62,400

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.