Long Haul Operations Planner Supervisor

Ward North American; San Antonio (TX); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Vacation

Sick Pay

401 K

Job summary

An established industry player is seeking a dedicated professional to coordinate shipments and ensure timely delivery of goods. This full-time role requires strong interpersonal skills, a solid understanding of operations processes, and the ability to work independently in a fast-paced environment. The ideal candidate will possess geographical knowledge of the U.S. and a background in customer service. Join a dynamic team that values productivity and customer satisfaction, while enjoying comprehensive benefits including medical, dental, and retirement plans. This is a fantastic opportunity to contribute to a thriving organization in the moving industry.

Qualifications

• Ability to understand industry contracts and pricing systems.
• Strong customer service background preferred.

Responsibilities

• Coordinate shipments and ensure timely delivery of goods.
• Maintain safety compliance and data integrity in systems.
• Communicate with drivers and manage customer expectations.

Skills

Geographical knowledge of the U.S.

Interpersonal skills

Strong written and oral communication

Customer service background

Ability to work independently

Operations process understanding

Education

High School Diploma or equivalent

Tools

Computer and technology utilization

Job description

Ward North American - Corporate Office
17275 Green Mountain Rd
San Antonio, TX 78247, USA

Description

Job Responsibilities

1. Accept, reject and/or negotiate shipment requests.
2. Plan, block and assign shipments to drivers.
3. Daily check-ins with drivers and updates to both systems.
4. Coordinate vehicle and labor requirements with dispatchers to pick up, transfer, and deliver customer's goods on time and without damage, exceeding service goals.
5. Monitor and update equipment lists and maintain data integrity of applicable systems.
6. Maintain safety compliance at all times.
7. Maintain comdata budget and driver accounts.
8. Complete necessary packets and paperwork in a timely manner.
9. Communicate hauling budget with Hauler and GM on a monthly basis.
10. Work closely with move coordinators to ensure customer satisfaction and maximize sales opportunities.
11. Work with Claims to reduce haulers ERP.

Desired Skills & Experience

1. Ability to work independently in a fast-paced environment.
2. Must have geographical knowledge of the U.S.
3. Solid understanding of the operations process and a passion for maximizing productivity.
4. Ability to understand or quickly learn industry contracts, tariffs, pricing systems/strategies, and current market trends.
5. Outstanding interpersonal skills.
6. Ability to work with others.
7. Strong written and oral communication skills.
8. Valid driver's license and reliable transportation required.
9. Ability to respond to and manage customer resistance and conflict.
10. Strong customer service background and operations record preferred.
11. Must be able to utilize a computer and technology to maximize efficiency and productivity in the operations process.
12. Knowledge of the moving industry is preferred but not required for a candidate with proven success and experience in operations.

Must pass a background check and drug screen.

Submit a completed resume with applicable experience and complete the application.

Job Type: Full-time

Salary: Based on experience
Benefits:
Medical, Dental, Vision, Life Insurance, Vacation, Sick Pay, 401 K

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.