London: Elite AI Systems Support Engineer
OpenAI
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Job summary
OpenAI's User Operations team shepherds our customers' adoption of AI and ensures that our customers' product experience is exceptional. We are building the first post-AGI support team, addressing complex issues with proactive guidance and scaled assistance.
The role focuses on supporting Premium customers, combining technical troubleshooting with customer context, monitoring integrations, and reducing incidents by anticipating risk to improve workloads and reliability over time.
Job description
OpenAI's User Operations team shepherds our customers' adoption of AI and ensures that our customers' product experience is exceptional. We are building the first post-AGI support team, addressing complex issues with proactive guidance and scaled assistance.
The role focuses on supporting Premium customers, combining technical troubleshooting with customer context, monitoring integrations, and reducing incidents by anticipating risk to improve workloads and reliability over time.
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