Spa Receptionist PT - Heavenly Spa

HEI Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free employee lunches

Free parking

Incentives based on Trip Advisor and G

Job summary

HEI Hotels & Resorts is seeking a Guest Services Associate at The Westin Fort Lauderdale Beach Resort in Fort Lauderdale, FL. You will greet guests, check in and assist with brand marketing programs, ensuring courteous, high-quality service in line with brand standards.

You will handle payments, balance the house bank, process charges, and promptly resolve guest concerns to maintain exceptional guest satisfaction.

Qualifications

• Proficient in using a calculator for moderately complex calculations.
• Ability to handle difficult customers with tact and diplomacy.
• Able to stand and move throughout spa and perform duties.
• Ability to input information accurately into a moderately complex computer system.
• Ability to recognize emergency situations.
• Strong verbal and written communication; adaptable to audiences.

Responsibilities

• Greet customers with a friendly welcome and provide service.
• Complete the check-in process using a computer system and promote brand programs.
• Handle cash, balance the house bank, and post charges to guest rooms.
• Answer the telephone promptly and retrieve messages for guests.
• Close guest accounts at checkout and resolve dissatisfaction with appropriate action.
• Address guest complaints, research and resolve problems, and negotiate solutions.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Customer handling

Communication skills

Calculator skills

Data entry

Emergency awareness

Interpersonal skills

Diplomacy

Mobility

Tools

POS system

Computer system

Job description

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Greet and check in guests, provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
• Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment. Promote brand marketing programs. Make appropriate selection of treatments based on guest needs.
• Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Retrieve messages and communicate the content to the guest. Retrieve mail from mailbox.
• Close guest accounts at time of check out and ensure satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.