Lolli & pops Service Lead

Ampersand Brands, LLC; Beachwood (OH); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

Employee discounts on sweets

Job summary

Ampersand Brands, LLC is seeking a Lolli & Pops Service Lead in Beachwood, Ohio, to enhance store performance and guest engagement. The ideal candidate will drive financial results by ensuring team productivity and maintaining high standards of service. Responsibilities include training team members and assisting the Store Manager with operations.

This role requires strong interpersonal skills, flexibility, and the ability to problem solve in a dynamic environment. A positive attitude and fun-loving spirit are essential.

Qualifications

• Exceptional interpersonal skills energized by working with people.
• A passion for meticulous quality and strong organization.
• Ability to lift and mobilize items up to 75 lbs safely.
• Desire to be coached and mentored for personal growth.
• Ability to problem solve and handle various tasks.

Responsibilities

• Drive store-level financial and operational results.
• Ensure the team maintains guest engagement and product knowledge.
• Maximize team performance through education and coaching.
• Assist with paperwork, ordering, and inventory management.
• Champion Lolli & Pops inside and outside of the store.

Skills

Interpersonal skills

Organizational skills

Problem-solving ability

Multitasking

Positive attitude

Job description

Lolli & Pops Service Lead

Ampersand Brands, LLC – Beachwood, Ohio, United States – Information Technology

About this position

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand‑crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

Lolli & Pops Service Lead/Keyholder

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy spreads joy with bits of optimism. We offer an optimistic culture, a fast‑paced work environment, and of course a sweet discount on sweets. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

Responsibilities

• Help drive store‑level financial and operational results by monitoring the store’s key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Qualifications & Experience

• Exceptional interpersonal skills – energized by working with people, both guests and your team
• A passion for meticulous quality – understands that strong organization creates a highly efficient team
• A bias towards action – able to lift and mobilize medium to large items up to 75 lbs using appropriate safety techniques and willing to roll up sleeves and get the job done
• The desire to be coached and mentored – sees potential in self and enjoys growing that potential
• An eye for detail – knows that the little things, be it cleanliness, the extra touch or a few decimals, can make all the difference
• The desire to problem solve – likes finding problems and fixing them
• The ability to multitask – can prioritize and execute many different tasks each day
• A positive attitude and fun‑loving spirit – optimist who embraces inner child and enjoys having fun while working
• Flexible availability – wants to work at busiest times and flex availability to meet the needs of the business

Company Values

• Guest‑icated – guests are at the heart of everything we do
• Collaborative – a joyful mix of unique individuals working together
• Agile – flexible and open to change in order to be the best we can be
• Authentic – honors what is real and authentic and gives feedback from the heart
• Betterment – a never ending drive to continuously improve

Equal Opportunity Employment

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Pay Range

11 - 11 USD per hour (Beachwood Place)