Lolli and Pops Service Lead

Ampersand Brands, LLC; Bellevue (WA); On-site; USD 20,605 - 29,346; Full time

Benefits offered by this job

Sweet discount on treats

Leadership opportunities

Job summary

Lolli & Pops is seeking a Service Lead/Keyholder in Bellevue, WA. You will join a leadership team, supervise store operations, drive KPI targets, coach the team, and ensure guest satisfaction in a fast-paced, candy‑friendly environment.

You’ll manage training, inventory, merchandising, policy enforcement, and community presence while lifting up to 25 pounds and supporting the Store Manager. A positive attitude and flexible scheduling are valued in our dynamic retail team.

Qualifications

• Exceptional interpersonal skills and energy when working with guests and team members.
• Meticulous quality mindset with strong organization.
• Bias toward action and willingness to lift/move items up to 75 lbs.
• Open to coaching and mentorship to grow professionally.
• Attention to detail in cleanliness, presentation, and accuracy.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action.
• Keep the team focused on guest engagement, sampling, and product knowledge.
• Maximize team performance through product knowledge education, coaching, and leading by example.
• Assist in training, developing, and motivating team members.
• Assist Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and store cleanliness.
• Ensure policies and procedures are consistently enforced by all team members.
• Be a champion of Lolli & Pops inside and outside the store.
• Must be able to lift up to 25 pounds.

Skills

Guest engagement

Team leadership

Customer service

Communication

Multitasking

Flexibility

Job description

Lolli and Pops Service Lead

Bellevue, Washington, United States

About this position

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand‑crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

Lolli & Pops Service Lead/Keyholder

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy spreads joy with bits of optimism. We offer an optimistic culture, a fast‑paced work environment, and a sweet discount on treats. We consider ourselves a Company of Firsts, which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

As a Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go‑getters who care deeply about their team and the community. They ensure that every guest who enters our store has a positive and inspiring experience. Today’s responsibilities include:

• Help drive store‑level financial and operational results by monitoring store KPI targets and taking appropriate action to achieve them.
• Keep your team focused on guest engagement, sampling, and sharing product knowledge.
• Maximize the overall performance of the team through product‑knowledge education, coaching selling skills, and leading by example.
• Assist in training, developing, and motivating team members.
• Assist the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Must be able to lift up to 25 pounds.

Qualities and experiences

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team.
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team.
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and you are ready to roll up your sleeves.
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential.
• An eye for detail: you know that small things such as cleanliness, the extra touch or a few decimals can make all the difference.
• The desire to problem‑solve: you like finding problems and fixing them.
• The ability to multitask: you can prioritize and execute many different tasks each day.
• A positive attitude and fun‑loving spirit: you are an optimist who embraces your inner child and enjoys having fun while you work.
• Flexible availability: you want to work at our busiest times and flex your availability to meet the needs of the business.

Our Company values

• Guest‑icated: our guests are at the heart of everything we do.
• Collaborative: we are a joyful mix of unique individuals working together.
• Agile: we are flexible and open to change to be the best we can be.
• Authentic: we honor what’s real and authentic and give feedback from the heart.
• Betterment: we have a never‑ending drive to continuously improve.

Lolli & Pops is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to providing reasonable accommodation to applicants with physical and mental disabilities. We will consider employment for all qualified applicants with criminal histories in a manner consistent with applicable law.

The pay range for this role is: $18.13 - $18.13 USD per hour (Bellevue Square)