Logistics Team Member

Construction Specialties, Inc.; Kennesaw (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Construction Specialties, Inc. is seeking a detail-oriented Customer Service/Order Entry specialist in Georgia. You will enter orders accurately, verify pricing and addresses, and communicate status to customers.

You will back up the Supply Chain Supervisor and help prepare shipping documents for domestic and international shipments. Responsibilities include resolving order issues, maintaining customer relationships, conducting surveys for management review, and performing inventory cycle counts

Qualifications

• High School Diploma or GED required.
• Excellent communications and public relations skills.
• Well organized and self-starter.
• Highly motivated with good problem-solving abilities.
• Able to work in a fast-paced environment.
• Strong attention to detail and data entry.
• Proficient in MS Word and Excel; familiar with AS/400.

Responsibilities

• Enter customer orders accurately and in a timely manner.
• Acknowledge orders, verify pricing, billing, and shipping addresses; inform customers of issues.
• Research and resolve order problems.
• Process orders to meet deadlines.
• Conduct customer surveys and report results to management.
• Create packing lists and Bills of Lading; send as needed.
• Maintain professional relationships with customers.
• Respond to questions and issues promptly and courteously.
• Keep customers informed of company policies and order status.
• Assist with inventory cycle counts as required.
• Perform other duties as assigned by management.

Skills

Excellent communications

Public relations skills

Well organized

Self-Starter

Highly Motivated

Problem solving

Teamwork

Punctual and reliable

Flexible

Attention to detail

Customer service mindset

Education

High School Diploma or GED

Tools

AS 400(BPCS)

Microsoft Word

Excel

Job description

SCOPE OF POSITION:

Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Assist customers with new orders and advises status of orders in process. Serves as primary back-up to the Supply Chain Supervisor. Monitor material readiness for shipments to meet customer demands and expectations. Set up shipments for domestic and International. Prepare all necessary shipping documents that are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

• Assumes responsibility for the accurate entry of customer orders

• Acknowledges orders, verifies pricing, billing, shipping addresses and informs customers of any problems

• Researches and resolves problems with orders

• Processes orders in a timely fashion, meeting all deadlines

• Conducts customer surveys and compiles results for management review and consideration

• Creates the pack list and the Bill of Lading and scans into IMS and sends to the customer as needed

• Assumes responsibility for establishing and maintaining professional working relationships with customers

• Resolves questions, requests, and promptly and courteously addresses problems

• Keeps customers informed of Company policies, procedures, and status of their orders

• Maintains the Company's professional reputation

• Provides consistent feedback in a professional and timely manner.

• Keeps management informed of area activities and of any significant problems

• Maintains the Customer Complaint/Feedback Log and works closely with the Quality Manager to provide resolution to the customer regarding the complaint

• Process purchase requests and orders in an accurate and timely manner.

• Conduct Inventory Cycle Counts as required.

• Performs all other related duties assigned by management.

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

• High School Diploma or GED required.

• Excellent communications and public relations skills

• Well organized

• Self-Starter

• Highly Motivated

• Good grasp of problem solving techniques

• Able to work in a fast paced environment

• Able to work independently as well as part of a team

• Able to continuously lift and/or move 10 pounds and up to 25 pounds

• Pleasant phone mannerism

• Punctual and regular attendance

• Flexible and able to adjust to change

• Highly attentive to detail

• Willingness to assist others

• Proficiency using AS 400(BPCS) Microsoft Word and Excel

SUPERVISORY RESPONSIBILITIES:

• none

CONSTRUCTION SPECIALTIES, INC.

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.