Logistics Support Coordinator, Transplant Logistics Command Center

Transmedics; Andover (MA); On-site; USD 42,705 - 53,726; Full time

Benefits offered by this job

Medical insurance (through company)”

Dental

Vision

401K Plan

Paid Time Off

Job summary

TransMedics is expanding its national organ retrieval and management program using the Organ Care System (OCS). The Logistics Command Center supports teams 24/7, coordinating air and ground transport for transplant missions and ensuring all reservations are accurate and compliant with safety standards.

The Logistics Support Coordinator role requires adaptability to a 12-hour shift schedule with days and nights, and a focus on customer service, problem solving and clear communication with

Qualifications

• Customer service, travel or logistics experience.
• High school diploma with 5 years of experience OR an Associate/Bachelor's degree with related experience.
• Flexibility to work 12-hour shifts including nights, weekends and holidays.

Responsibilities

• Arranges travel logistics for NOP teams including flights, ground transportation, rental cars and hotel stays.
• Plans pick up/drop off schedules with ground transportation to keep teams on time.
• Assists NOP teams with requests during missions and maintains records of reservations.
• Ensures compliance with company policies and safety standards.

Skills

Customer service

Logistics experience

Travel experience

Education

High school diploma

Associate degree

Bachelor's degree

Job description

Job Description:TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions.The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.RESPONSIBILITIESThis position is responsible for, but not limited to, the following:Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as requiredAssists NOP teams with any requests, issues, or concerns while on a missionMaintains accurate records related to reservations & airline ticket credits.Ensures compliance is met with all company policies, procedures and safety standardsThis is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends.Performs other TransMedics tasks and duties as assigned.MANAGEMENT RESPONSIBILITIESThis position manages the following positions on a daily basis.This position will not have management responsibilitiesPHYSICAL ATTRIBUTESSitting for extended periods of timeMINIMUM QUALIFICATIONSCustomer service, travel, or logistics experience with:High school diploma and 5 years professional work experienceAssociates degree and 3 years professional work experienceBachelors degree with experience gained from undergraduate work experienceFlexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidaysPREFERRED QUALIFICATIONSProven ability to multi-task and calmly manage several projects at onceStrong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysisOutstanding customer service skillsExcellent written and verbal communication skillsStrong team player, willing to step in and help others as neededTech savvy and able to learn new systems, apps and processes quicklyEvery Organ Wasted is a Life Not Saved.TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes.Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.Maximize your potential at TransMedics, Inc.https://www.transmedics.com/TransMedics is committed to equitable and transparent compensation. The expected hourly rate for this role is $31.44-$39.23, which represents the company’s current good-faith estimate of compensation for this position. Actual hour rate will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. Hourly roles may also be eligible for overtime, shift differentials, incentive programs, and our comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.Employee Benefit:Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MADentalVisionHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountShort Term DisabilityLong Term Disability401K PlanPet insuranceEmployee Stock Purchase PlanTransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.