Logistics Support Coordinator, Transplant Logistics Command Center

TransMedics, Inc.; Andover (MA); On-site; USD 42,705 - 53,726; Full time

Benefits offered by this job

Medical with HRA

Dental

Vision

FSAs

401K

Pet insurance

Stock Purchase Plan

Job summary

TransMedics, Inc. is seeking a Logistics Support Coordinator to join the Transplant Logistics Command Center. You will support teams before, during, and after missions, coordinating travel, arranging ground transportation, and keeping reservation records up to date.

The role is non‑exempt with a rotating 12‑hour shift pattern (4 days on, 3 off; 3 days on, 4 off) including nights, holidays and weekends. Compensation aligns with experience and location, with a full benefits package.

Qualifications

• High school diploma plus at least 5 years professional work experience in customer service, travel, or logistics.
• Associate’s degree plus at least 3 years professional work experience in related field.
• Bachelor’s degree with work experience from undergraduate activities or internships.

Responsibilities

• Arranges travel logistics for NOP teams, including flights, ground transportation, hotels.
• Plans pick‑up/drop‑off schedules with transportation teams and communicates itineraries clearly.
• Assists NOP teams with requests, issues, or concerns during missions.
• Maintains accurate reservation records and airline ticket credits.
• Ensures compliance with company policies, procedures, and safety standards.

Education

High school diploma + 5 years exp

Associate’s degree + 3 years exp

Bachelor’s degree + undergrad exp

Job description

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions. The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.

RESPONSIBILITIES

• Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including commercial airline flights, ground transportation, rental car reservations and hotel accommodations.
• In partnership with ground transportation specialists, plans pick‑up/drop‑off schedules to ensure teams are transported in an efficient and timely manner; communicates itineraries clearly and efficiently as required.
• Assists NOP teams with any requests, issues, or concerns while on a mission.
• Maintains accurate records related to reservations and airline ticket credits.
• Ensures compliance with all company policies, procedures and safety standards.

This is a non‑exempt position.

The Logistics Support Coordinator will work approximately 15, 12‑hour shifts per month in a 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends. Performs other TransMedics tasks and duties as assigned.

MANAGEMENT RESPONSIBILITIES

This position will not have management responsibilities.

PHYSICAL ATTRIBUTES

• Sitting for extended periods of time.

MINIMUM QUALIFICATIONS

• Customer service, travel, or logistics experience with:
  • High school diploma and 5 years professional work experience.
  • Associate’s degree and 3 years professional work experience.
  • Bachelor’s degree with experience gained from undergraduate work experience.
• Flexibility to work 12‑hour shifts and a non‑standard rotating schedule including nights, weekends, and holidays.

PREFERRED QUALIFICATIONS

• Proven ability to multi‑task and calmly manage several projects at once.
• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis.
• Outstanding customer service skills.
• Excellent written and verbal communication skills.
• Strong team player, willing to step in and help others as needed.
• Tech savvy and able to learn new systems, apps and processes quickly.

EMPLOYEE BENEFITS

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan

Compensation: Expected hourly rate will be $31.44–$39.23, subject to experience and location. Hourly roles may also be eligible for overtime, shift differentials, incentive programs, and a comprehensive benefits package.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.