Logistics Supervisor - Seattle

Thistle; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Thistle is seeking a Logistics Supervisor to oversee direct-to-consumer delivery operations in Seattle and surrounding areas. You will lead logistics coordinators, dispatchers, associates, and drivers to ensure accurate, on-time deliveries and a seamless customer experience.

You’ll collaborate with managers to manage scheduling, track performance, implement SOPs, monitor data across systems, and ensure OSHA safety compliance in daily operations.

Qualifications

• Leadership and team management capabilities.
• Experience coordinating logistics operations or similar roles.
• Familiarity with logistics metrics and SOP implementation.

Responsibilities

• Oversee direct-to-consumer delivery operations in Seattle and surrounding areas.
• Lead a team of logistics coordinators, dispatchers, associates, and delivery drivers; ensure on-time, accurate deliveries and strong customer experience.
• Collaborate with managers to manage scheduling, time tracking, and ensure data accuracy across systems.
• Maintain and implement SOPs and policies across teams; ensure OSHA safety compliance.
• Monitor route dispatching, communicate delays to customer service, and report performance issues.
• Identify equipment or team needs and coordinate rapid solutions with management.
• Track driver hours, drops, reimbursements, and prepare report cards to drive efficiency.

Job description

TITLE: Logistics Supervisor DEPARTMENT: Logistics REPORTS TO: Logistics Manager

WHO WE ARE:

Thistle makes it easy to eat well – without overthinking it. Thistle was founded in 2013 with a mission to help people get and stay healthy while improving the sustainability of our food system. Thistle delivers fully prepared, healthy-by-default meals, snacks, desserts, and organic cold-pressed juices. We believe the health of people starts with eating real, whole foods, in the right balance, without the friction. We’re building a future where nutritious, sustainable food is accessible, craveable, and part of everyday life

About The Role

As a Logistics Supervisor, you will be responsible for overseeing all direct-to-consumer delivery operations in INSERT LOCATION and the surrounding areas. Reporting to the Logistics Manager, you will lead a team of logistics coordinators, dispatchers, associates, and delivery drivers, ensuring that our customers receive their orders efficiently and accurately. You will be the final touchpoint between our team and the customer, making your leadership crucial to delivering a seamless experience. In this role, you will collaborate with managers to oversee daily logistics functions, ensure compliance with safety standards, and maintain accurate operational data to drive team success.

How You’ll Make a Difference

Your contributions as a Logistics Supervisor will be pivotal in ensuring smooth and efficient delivery operations. Key responsibilities include:

• Collaborating with managers to oversee team scheduling, time tracking, and ensuring that all spreadsheets are kept up to date with accurate information.
• Monitoring delivery driver performance and attendance, conducting evaluations, and identifying training opportunities to improve productivity, KPIs, and attendance.
• Maintaining and implementing SOPs and policies across teams, ensuring they are followed diligently.
• Ensuring all routes are dispatched on time, communicating when all routes are out or if any are delayed, and promptly reporting delays to the customer service team.
• Proactively identifying and addressing equipment or team needs, collaborating with management to implement rapid solutions.
• Maintaining and monitoring accurate data across departmental databases, including Google Suite and fleet tracking software.
• Processing and tracking driver hours, drops, reimbursements, and report cards to ensure efficiency.
• Attending regular safety meetings, keeping up to date with policy changes, and ensuring OSHA compliance is adhered to at all times by your staff.