Logistics Coordinator

New England Appliance Group; Franklin (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

New England Appliance Group in Franklin, MA is seeking a Logistics Coordinator – Warehouse to support daily warehouse operations, coordinate inbound and outbound freight, and maintain accurate records. You will answer phones, process credits, obtain RA's, and help ensure timely delivery and excellent service to vendors and members.

The role emphasizes attention to detail, strong organizational skills, and proficiency with MS Office, with a collaborative team environment and opportunities to

Qualifications

• Scheduling trucks for inbound/outbound freight.
• Data entry with numbers accuracy.
• Strong organizational skills with high accuracy.
• Punctual and dependable.
• Strong verbal and written communication.
• Proactive team player with can-do attitude.
• Proficient in MS Office (Excel/Word/Outlook).

Responsibilities

• Provide backup support to Logistics Supervisor and ensure daily warehouse operations run smoothly.
• Maintain good relationships with members/vendors; respond to inquiries promptly.
• Perform end-of-day closing procedures and oversee year-end inventory counts.
• Process credits for returns and coordinate freight for damaged/defective items.
• Coordinate inbound/outbound freight, schedule deliveries, and advise on shipping instructions.
• Enter delivery appointments and assist with receiving issues as needed.

Skills

Truck scheduling

Data entry

Organizational skills

Attention to detail

Communication skills

Team player

Problem solving

Education

High School diploma or GED

2+ years administrative experience

Tools

MS Office

Job description

POSITION OVERVIEW:

Logistics Coordinator – Warehouse is responsible for providing support/assistance to the day-to-day functions of the warehouse. The primary responsibilities include answering phones, processing credits, obtaining RA’s, scheduling inbound /outbound freight and for providing an excellent level of customer service to vendors/members.

ESSENTIAL DUTIES / RESPONSIBILITIES:

Provides a supportive role in backing up the Logistics Supervisor with the following duties:

• Support all the warehouse managers/supervisors to maintain daily operations to run an efficient office.
• Maintain good working relationships w/members/vendors and provide timely responses to any inquiries.
• Perform end of the day processes/closing procedures.
• Oversee/run end of year inventory/cycle counts.
• Responsible for crediting all member returns for damage/defective freight and in turn shipping back the damage/defective units.
• Acquire manufacturer return authorizations for all damage/defective freight in warehouse then follow through with creating the inventory return on the unit and ensuring it ships back to the manufacturer.
• Issue credits to members on good stock returns, when needed.
• Schedule all inbound freight deliveries.
• Assist members with outbound freight questions/shipping instructions/cancellations/date changes.
• Assist with payroll/vacation scheduling.
• Enter delivery appointments of products into the system.
• Assist receivers/unloaders with receiving issues/problems.
• Perform other warehouse administrative support, as needed. (filing, ordering supplies…)

ESSENTIAL EDUCATION / EXPERIENCE:

• High School diploma or GED equivalent is required.
• Minimum of 2 years’ relevant administrative experience, preferably from supporting a Distribution Center or Warehouse.

ESSENTIAL SKILLS AND COMPETENCIES:

• Prior experience scheduling trucks and working with w/inbound/outbound freight.
• Skilled at performing data entry work and a strong aptitude/comfort level dealing with numbers.
• Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Punctual and dependable on a consistent basis.
• Solid verbal and written communication skills and the ability to interact professionally with co-workers.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player, possess a positive “can-do” attitude and willing to take on tasks that may fall outside the primary responsibilities.
• Proficient in MS Office skills (Excel/Word/Outlook).

Limitations and Disclaimers

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at will basis.