Logistics Supervisor

Quest Diagnostics Incorporated; Buffalo (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus

Medical benefits

401(k) match

Paid time off

Job summary

Quest Diagnostics Incorporated in Buffalo, NY is seeking a Logistics Supervisor to lead day-to-day operations, manage staffing and training, and drive continuous improvement. You will oversee scheduling, attendance, and performance, while ensuring safety and compliance across the department.

The role emphasizes cost management, cross-functional collaboration, and adherence to policies, with a focus on timely Turn-around Time and customer satisfaction.

Qualifications

• Associates degree preferred or equivalent.

Responsibilities

• Lead people and processes to enable employees to contribute their best.

Skills

Leadership

Communication

Team player

Problem solving

Delegation

Education

Associates degree (preferred)

High school diploma/GED (required)

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

OSP

QDTrac

PeopleSoft

Job description

Logistics Supervisor - Buffalo, NY, Monday to Friday, 1:00 PM to 9:30 PM, with rotational weekend

*Proof of COVID-19 vaccination will be required

*$3,000 sign-on bonus for external applicants

Pay range:$63,000 - $70,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Lead people and processes creating an environment where employees can contribute their best. Major areas of responsibility include hiring, training, workforce planning, coaching, developing and providing feedback to employees, continuous improvement of process and workflow, and two-way communications with employees. Promote and encourage a safe and professional environment in all areas supervised. As a Logistics Supervisor, you will oversee day-to-day departmental operations and demonstrate organizational commitment and promote a positive image to employees.

Responsibilities

• Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals and Strategy.
• Participate in the interview, selection and hiring of new employees that demonstrate Quest Behaviors.
• Establishes and cultivates an inclusive, motivational, enabling and performance-oriented work environment through engagement, collaboration, and transparent communication.
• Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as oneteam on enterprise continuous improvement methodologies and initiatives as appropriate.
• Excellent organization, communication, and interpersonal skills; Agile in managing concerns of internal and external customers and employees in a professional manner.
• Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner.
• Responsible for performance-oriented supervision, training, coaching, and developing new employees and all staff on all job duties, compliance, and annual competency requirements.
• Prepares employee schedules; monitors employee attendance and performance; maintains adequate departmental coverage; provides corrective action and counseling as required. Prepares and administers annual performance appraisals.
• Reinforces customer-focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles.
• Organizes and leads projects both within the workgroup and with cross-functional groups, united as oneteam. Meets all deadlines assigned by the manager. May be required to give presentations within the business unit.
• Oversees safety, ergonomics, inventory, maintenance, and cleanliness of department (including upgrades)
• Manages daily departmental operations and workflow to meet Turn-around Time (TAT) requirements and/or deadlines.
• Regularly reviews departmental Procedure Manual and ensures compliance. Identifies the need for revisions and/or additional SOPs as indicated. Develops and implements Standard Operating Procedures.
• Ensures required trainings are completed by self and staff to meet deadlines: (i.e. Compliance, Safety, Safe Driver, etc.).
• Ensures fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Working with the Senior Supervisor/ Manager provides short/long term range planning for the logistics area in order to meet departmental requirements and client needs.
• Prioritizes logistics activities to meet deadlines.
• Works with Senior Supervisors/Managers to analyze and manage a departmental budget for manpower and operational costs.
• Responsible for the accuracy of invoice and expense coding and associated records
• Responsible for the accuracy of payroll and associated records.
• Properly maintains required records and documentation.
• Knows where to find, understands, can properly articulate and complies with company and departmental policies, protocols and procedures including but not limited to Safety, Compliance, Vehicle, Employee Handbook, and Quality Assurance.
• Demonstrates organizational commitment.
• Capable to perform all duties and responsibilities of the RSR, Sp. RSR, Adv. RSR Float, Adv. RSR Trainer and Group Leader
• Able to perform administrative duties, coordination, data-oriented activity and other professional duties
• All other duties as assigned

Required Work Experience

• 1-5 years Supervisory or leadership experience

Preferred Work Experience

• 2-4 years in logistics field preferred

Physical and Mental Requirements

• The normal performance of duties may require lifting and carrying objects.
• Frequent walking and/or standing

Knowledge

• Work with Microsoft Outlook, Word, PowerPoint, and Excel at a basic level.
• Work with OSP, QDTrac, PeopleSoft, and other Quest Diagnostics IT systems at a proficient level

Skills

• Demonstrates the ability to quickly find common ground and solve problems for the good of all
• Can represent interests of the company
• Can solve problems with peers with a minimum of noise
• Carries a positive attitude and is seen as a team player.
• Cooperative
• Easily gains trust and support of staff and peers
• Communicates clearly and encourages collaboration.
• Influences those around them
• Cool under pressure; does not become defensive or irritated when times are tough
• Personally committed to and actively works to continuously improve themselves and their staff
• Delegates well and is successful in developing others
• Dedicated to meeting the expectations and requirements of internal and external customers
• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization.
• Can be counted on to meet goals successful.
• Must be flexible and available based on staffing requirements; including weekends, holidays, on call and overtime.

People Leader Responsibility

• Supervises non-exempt frontline Logistics Staff including RSRs, Specialty RSRs, Advanced Float RSRs, Advanced Trainer RSRs and Group Leads

Work Environment

• Ability to work and drive in various weather conditions including but not limited to: Heat, Cold, Rain, Sleet, Snow, and Ice.
• Travel required

Education

• Associates Degree (Preferred)
• High school diploma/GED strongly preferred, or commensurate work experience required. (Required)

Licenses and Certifications

• Valid State driver's license with a driving record that meets Quest Driver's Safety requirements (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.