Logistics Specialist (Bilingual Mandarin required)

Sungrow; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Sungrow in Houston is seeking a detail-oriented Logistics Analyst to support outbound logistics operations, manage inventory transfers between warehouses, and oversee freight invoice processing. The ideal candidate will have 2+ years in logistics, strong Excel skills, experience with Airtable, and the ability to collaborate with Sales, SAP team, and 3PL partners to ensure on-time shipments.

This role offers a fast-paced environment with cross-functional exposure and opportunities to optimize

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 2+ years in logistics, transportation, or warehouse coordination.
• Experience with trucking carriers and 3PL warehouses.
• Proficiency in Excel; Airtable is a plus.
• Experience with international shipping documentation is a plus.

Responsibilities

• Oversee outbound shipments to ensure timely deliveries.
• Send daily shipment emails with tracking numbers and BOLs.
• Monitor tracking and ensure on-time deliveries.
• Obtain PODs within 48 hours and upload for tracking.
• Investigate transport issues: lost/missing items, delays, discrepancies.
• Coordinate with carriers on damage claims and rescheduling.
• Communicate delivery status to customers and corrective actions.
• Create Commercial Invoices and Packing Lists for international shipments.
• Collaborate with Trade Compliance and carriers for cross-border clearance.
• Coordinate with Sales, SAP team, and customers on shipment execution.
• Receive and process inventory transfer requests between warehouses.
• Schedule transfers with 3PL warehouses and monitor status.
• Review and reconcile monthly freight charge reports.
• Submit invoices through Airtable for AP processing.
• Maintain freight cost records and resolve discrepancies.

Skills

Strong organizational skills

Strong communication

Problem-solving skills

Microsoft Excel

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field

Tools

Airtable

SAP

Job description

About Sungrow

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

About Sungrow

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Position Summary

We are seeking a detail-oriented and proactive Logistics Analyst to support daily outbound logistics operations, inventory warehouse transfers, and freight invoice management. This role is critical in ensuring on-time deliveries, maintaining accurate shipment documentation, coordinating with cross-functional teams, and resolving transportation issues efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working with transportation carriers, warehouse operations.

Key Responsibilities

• Outbound Shipment Management
• Manage and oversee all outbound shipments to ensure timely and accurate deliveries.
• Send daily shipment notification emails to customers, including tracking numbers, estimated delivery dates, and Bills of Lading (BOLs).
• Monitor shipment tracking proactively and ensure all deliveries arrive on time.
• Obtain Proof of Delivery (POD) documents from trucking carriers within 48 hours of delivery completion and upload to Airtable for tracking, reporting, and audit purposes.
• Investigate and resolve transportation issues including:
• Lost shipments
• Missing items
• Delivery delays
• Tracking discrepancies
• Delivery failures within 48 hours of identification.
• Coordinate with carriers to manage:
• Damage claims
• Address corrections
• Delivery rescheduling
• Return-to-sender cases
• Communicate directly with customers regarding delivery status, shipment issues, pickup confirmations, and corrective actions.
• Create Commercial Invoices and Packing Lists (CIPL) for international shipments.
• Collaborate with Trade Compliance teams and trucking carriers to ensure timely cross-border shipment clearance.
• Coordinate with Sales, SAP team, and customers regarding sales order requests and shipment execution.
• Inventory Warehouse Transfer Coordination
• Receive and process requests related to inventory warehouse transfers from outbound and inventory teams.
• Coordinate with 3PL warehouses to schedule and execute inventory transfers efficiently.
• Monitor transfer status and ensure timely completion and system updates.
• Vendor Freight & Warehouse Invoice Management
• Review and reconcile monthly domestic trucking carrier freight charge reports by the 15th of each month.
• Submit vendor freight and warehouse invoices through Airtable for Accounts Payable processing.
• Maintain accurate freight cost records and support invoice discrepancy resolution.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred.
• 2+ years of experience in logistics, transportation, supply chain, or warehouse coordination.
• Experience working with trucking carriers, 3PL warehouses, and freight operations.
• Proficiency in Microsoft Excel and experience with data tracking tools such as Airtable is a plus
• Experience with international shipping documentation and cross-border logistics is a plus.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.

Preferred Skills

• Knowledge of transportation management and freight claims processes.
• Understanding of shipping documents including BOL, POD, and CIPL.
• Ability to work cross-functionally with Sales, Trade Compliance, Warehouse, and Finance teams.
• Customer-focused mindset with strong follow-up skills.
• Bilingual in mandarin is strong plus.

Key Performance Indicators (KPIs)

• On-time delivery performance
• POD retrieval turnaround time
• Shipment issue resolution within SLA
• Freight invoice processing accuracy
• Customer communication responsiveness
• Warehouse transfer completion timeliness

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.