Logistics Specialist

GATX; Chicago (IL); Hybrid; USD 70,300 - 92,000; Full time

Job summary

GATX in Chicago seeks a customer-facing professional to manage maintenance of cars, respond to requests, and coordinate with repair facilities. You will use the SEM system to relay requirements and docs, while evaluating rental abatements. The role supports regulatory compliance and collaboration across regional teams.

The ideal candidate has 2–4 years of customer-facing experience, strong PC and Microsoft skills, and CRM familiarity. Some travel to visit customers is expected.

Qualifications

• Bachelor's degree preferred; equivalent industry or customer-facing experience acceptable.
• 2-4 years’ experience in a customer-facing or industry-related job.
• General rail industry knowledge a plus.
• Strong PC skills with good knowledge of Microsoft Applications.
• CRM experience preferred.
• Some travel required.

Responsibilities

• Respond to customer requests to shop for compliance, bad orders, and DDCT incidents; determine repair facility type.
• Use SEM system to communicate requirements with shops and share SDS, customer spec, and cleaning certificate; assess rental abatement.
• Monitor compliance with AAR regulations and align with team goals.
• Collaborate within regional team; maintain customer information; contribute to process improvements.
• Utilize systems for Account Solutions; participate in IT and continuous improvement projects.

Skills

Customer-facing experience

Rail industry knowledge

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Responsibilities

Maintenance of Cars

• Respond to customer requests to shop for compliance, bad orders, and Destroyed and Damaged Car Tracking (DDCT) incidents. Understand the necessary railcar repairs needed to determine the appropriate repair facility type, such as major shop, fast track, or mobile repair.
• Utilize the Service Event Management (SEM) system to communicate these requirements to the appropriate shop, including related documentation such as Safety Data Sheet (SDS), customer spec, and cleaning certificate. Determine if rental abatement should be provided.

Regulatory Compliance

• Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals.

Other Responsibilities

• Interact and contribute as a member of a regional team to accomplish team goals.
• Gather and maintain the accuracy of customer-related information.
• Participate in the improvement of processes, procedures, and systems.
• Demonstrate proficient use of all systems available to the Account Solutions group.
• Participate in cross-functional teams for IT and continuous improvement projects as it relates to account solutions, systems, and processes.

Qualifications

• Bachelor's degree (preferred); equivalent industry or customer-facing experience acceptable.
• 2-4 years’ experience in a customer-facing or industry-related job.
• General rail industry knowledge a plus.
• Strong PC skills required with good knowledge of Microsoft Applications.
• CRM experience preferred.
• Some travel required, usually to visit customers or participate in customer-related events.

Job Details

• Position type: Hybrid – requires office presence at least 3 days a week.
• Salary range: $70,300.00 USD – $92,000.00 USD
• Short‑term incentive plan: Eligible to participate; details provided upon hire.