Account Solutions Lead

GATX Corporation; Chicago (IL); Hybrid; USD 70,300 - 92,000; Full time

Benefits offered by this job

Short-term incentive plan

Job summary

GATX Corporation in Chicago seeks an Account Solutions Lead to manage customer inquiries and coordinate service activities outside of sales. The role supports railcar leasing operations and regulatory compliance while maintaining strong customer relationships in a hybrid office environment.

You will work with cross-functional teams to ensure accurate information, driving process improvements and adherence to company standards. A bachelor’s degree and rail industry knowledge are preferred.

Qualifications

• Bachelor's degree preferred; equivalent industry or customer-facing experience acceptable.
• 2–4 years’ experience in a customer-facing or industry-related role.
• General rail industry knowledge preferred.
• Strong PC skills with Microsoft Office proficiency.
• SAP experience is preferred.
• Some travel to visit customers or events.

Responsibilities

• Respond to customer inquiries to shop for compliance, bad orders, and DDCT incidents; determine repair facility type.
• Communicate requirements to shops via SEM, including SDS, customer specs, and cleaning certificates.
• Monitor regulatory compliance with AAR regulations and company goals.
• Collaborate with regional team to achieve goals and maintain customer data accuracy.
• Participate in IT and process-improvement projects for accounts systems and processes.

Skills

Rail industry knowledge

Customer-facing experience

Education

Bachelor's degree

Tools

SAP

Job description

Overview

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.

The Account Solutions Lead is the primary contact person in establishing, maintaining and managing the relationship with our customers for all activities (aside from the sales function) involved in the management of all customer-related service inquiries. The Lead also has a material impact on GATX’s ability to satisfy our customers and maintain our industry reputation as a leader in the railcar leasing market.

Responsibilities

Maintenance of Cars

• Respond to customer requests to shop for compliance, bad orders, and Destroyed and Damaged Car Tracking (DDCT) incidents. Understand the necessary railcar repairs needed to determine the appropriate repair facility type, such as major shop, fast track, or mobile repair.
• Utilizing (Service Event Management system) SEM, communicate these requirements to the appropriate shop, including the related documentation, i.e., Safety Data Sheet (SDS), customer spec, and cleaning certificate. Determine if rental abatement should be provided.

Regulatory Compliance

• Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals.

Other Responsibilities

• Interact and contribute as a member of a regional team to accomplish team goals
• Gather and maintain the accuracy of customer-related information
• Participate in the improvement of processes, procedures, and systems
• Demonstrate proficient use of all systems available to the Account Solutions group
• Participate in cross-functional teams for IT and continuous improvement projects as it relates to account solutions, systems, and processes

Qualifications

• Bachelor's degree (preferred); equivalent industry or customer-facing experience acceptable.
• 2-4 years’ experience in a customer-facing or industry-related job.
• General rail industry knowledge preferred.
• Strong PC skills are required with a good knowledge of Microsoft Applications.
• SAP experience is preferred.
• Some travel required, usually to visit customers or participate in customer-related events.

This is a hybrid position that will require the employee to work in the office at least 3 days a week throughout the year.

Compensation and Benefits

Salary range: $70,300.00–$92,000.00 per year. This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.