LOGISTICS & SERVICE MANAGER

Paul Mueller Company; Springfield (MO); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401k match

Tuition assistance

Paid time off

Paid holidays

Job summary

Paul Mueller Company is seeking a Logistics and Service Manager in the Dairy Farm Equipment division to lead a team of technicians and coordinate dealer networks. The role drives on‑time deliveries, efficient service, and strong customer support throughout the product lifecycle.

You will interface with Sales, Operations, Dealers, Freight Partners, and Service Personnel to ensure accurate communication, issue resolution, and quality outcomes for customers.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, Agriculture, or related field.
• 2–4 years of logistics, operations, or service management leadership.
• Experience with dealer networks, service teams, or agricultural equipment is preferred.

Responsibilities

• Lead 4–8 technicians supporting the Dealer Network with timely, professional technical support.
• Oversee problem resolution and maintain high customer satisfaction.
• Coordinate field service and plan 4–6 annual training seminars at the Dealer Service Center.
• Manage dealer installation schedules and align with manufacturing timelines.
• Analyze backlog, inventory, and shipment priorities to optimize delivery performance.
• Provide updates on production status and shipping schedules to customers and stakeholders.

Skills

Leadership

Coaching & mentoring

Customer service

Communication

Project management

ERP systems

CRM platforms

MS Office

Education

Bachelor's Degree in Business/Logistics/Engineering

Tools

ERP systems

CRM platforms

MS Office

Job description

The Logistics and Service Manager serves a critical leadership role within the Dairy Farm Equipment division. This role ensures that Mueller products are delivered efficiently, installed successfully, and supported with the highest level of customer service throughout their lifecycle. This position combines two highly visible functions: logistics coordinator and service management. The Logistics and Service Manager will oversee on‑time product deliveries, dealer communications, inventory utilization, and freight logistics while also leading a team of over‑the‑phone technical service professionals dedicated to supporting our Certified Dealer Network. As a critical link between Sales, Operations, Dealers, Freight Partners, and Service Personnel, this individual will drive communication, accountability, and execution to ensure an exceptional customer experience. The Logistics and Service Manager will play a key role in protecting and advancing Paul Mueller Company's long‑standing reputation for quality, reliability, and customer support.

Essential Job Functions

• Lead a team of 4–8 technicians responsible for supporting the Mueller Certified Dealer Network with timely, professional, and effective technical support.
• Oversee problem resolution while maintaining a high standard of customer satisfaction.
• Coordinate and manage field service support activities when necessary.
• Direct the planning and execution of 4–6 annual training seminars at the Dealer Service Center.
• Serve as a steward of the Mueller Dairy Farm Equipment reputation by balancing customer advocacy with sound warranty and concession decision‑making.
• Monitor service trends and identify opportunities for product, process, and training improvements.
• Assist Research and Development and/or DFE Engineering by facilitating performance or product testing in the DFE Service Center Laboratory.
• Participate in production meetings to identify potential delays, capacity constraints, material shortages, or staffing concerns that could impact delivery commitments.
• Align dealer installation schedules and customer expectations with manufacturing timelines.
• Manage multiple customer projects simultaneously while balancing dealer requirements, inventory availability, and production schedules.
• Analyze backlog, inventory levels, and shipment priorities to optimize delivery performance.
• Coordinate freight scheduling with selected carriers and logistics partners.
• Provide customers and internal stakeholders with timely updates regarding production status, shipment schedules, and delivery expectations.
• Collaborate with manufacturing leadership through regular floor engagement to obtain real‑time project updates and improve communication accuracy.
• Support revenue forecasting and shipment planning through participation in weekly operational reviews and reporting processes.
• Ensures lessons learned are applied to future efforts.
• Drive to exceed personal/team/Company goals by holding self and team to high-performance standards.
• The ability to work in a constant state of alertness and a safe manner.
• Must have a valid driver’s license.
• Regular, in‑person attendance due to necessary teamwork and personal interactive nature of this position.
• Performs other related duties, as needed and assigned, including backup for other department personnel, to ensure support of the production plan.
• Travel up to 10%.

Knowledge, Skills, Abilities (Competencies)

• Leadership experience with a proven track record of coaching, developing, and motivating teams.
• Strong understanding of employee development, training, and management principles.
• Exceptional verbal and written communication skills.
• Strong customer‑service mindset with the ability to build trust and credibility with customers.
• Ability to manage multiple priorities and projects in a fast‑paced, constantly changing environment.
• Strong interpersonal skills and organization skills that allows for effective communication of the product to our customers. Excellent organizational, planning, and time‑management skills.
• Strong problem‑solving capabilities with the ability to make sound decisions under pressure.
• Mechanical aptitude and the ability to communicate technical concepts effectively.Knowledge of freight coordination, shipping procedures, and transportation documentation.
• Experience utilizing ERP systems, CRM platforms and Microsoft Office applications.
• Proven ability to collaborating across multiple departments and organizational levels.
• Positive Attitude, self‑motivated, goal‑oriented, and driven to deliver results.
• Strong business acumen, including budgeting, reporting, and operational analysis.

Education And Experience

• Bachelor's Degree in Business, Supply Chain Management, Operations Management, Engineering, Agriculture, or a related field required.
• Minimum of two (2) to four (4) years of related experience in logistics, operations, service management, project coordination, or a similar leadership role.
• Experience working with dealer networks, technical service teams, manufacturing operations, or agricultural equipment industries is preferred.

Base Compensation Range

Base Compensation Range: $79,949 - $125,049 annually

Variable Compensation Range

Variable Compensation Range: Incentive bonus eligibility up to 12% of gross annual salary base on company performance.

Health and Ancillary Benefit Overview

• Medical, Dental & Vision Insurance with low employee premiums
• Free off‑site medical clinic
• Company paid Life Insurance & Short-Term Disability
• 401k - Employer match of up to 4.0% for coworker contributions of 8.0% or more
• Company covers tuition costs up to $5,250.00 annually, contingent on course completion and grades
• Paid Time Off and Sick, Family & Parental Paid Time Off
• Ten (10) Paid Holidays
• Four-day work weeks, varied shifts, and flexible remote work options depending on position
• Career progression program for advancement
• Free in‑house welding, grinding & machine operation school
• In‑house training program

Professional office environment with some time spent in a manufacturing shop. Use of standard office equipment (computers, phones, copiers, and filing cabinets, etc.). Frequent presence on the manufacturing floor as well as field operations. Exposure to conditions, such as: dust, fumes, noise and high‑degree varying seasonal temperatures.

Applicants for Paul Mueller Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Paul Mueller Company is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities.

EEO Employer/Disabled/Protected Veteran