Logistics Program Manager - Metrics & Optimization

Amazon; Florence (KY); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking a Transportation Operations Manager to connect execution with performance measurement across logistics and warehousing, owning the full metrics lifecycle—from goals setting to actuals versus targets—and driving cost, throughput, and service improvements.

You will lead day‑to‑day operations, build a unified scorecard, and partner with senior leaders to translate data into actionable insights.

Qualifications

• Bachelor's degree in supply chain management, engineering, business management or other relevant field.
• 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience.
• 5+ years of program or project management experience, or Bachelor's degree.
• 5+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience.
• Experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience.
• Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making.

Responsibilities

• Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
• Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals
• Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility
• Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention
• Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
• Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders
• Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions
• Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments
• Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers
• Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
• Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan
• Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement
• Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
• Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities
• Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently

Skills

Metrics design

Analytical thinking

Cross-functional collaboration

Communication to leadership

Process improvement

Education

Bachelor's degree in supply chain or related field

MBA or Master's preferred

Tools

SQL

Tableau

Pivot Tables

Job description

Amazon is seeking a Transportation Operations Manager to connect execution with performance measurement across logistics and warehousing, owning the full metrics lifecycle—from goals setting to actuals versus targets—and driving cost, throughput, and service improvements.

You will lead day‑to‑day operations, build a unified scorecard, and partner with senior leaders to translate data into actionable insights.