Logistics (Order Processing)

Collabera; Roswell (GA); Hybrid; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid vacation time

Paid parental leave

Job summary

A logistics services company is seeking a Logistics (Order Processing) specialist for a hybrid role in Roswell. Responsibilities include managing customer orders, providing top-notch service, and coordinating with internal teams to resolve issues. The ideal candidate will have experience with SAP and strong communication skills. Benefits include medical and dental insurance, retirement plan, and paid time off. This role offers an hourly pay rate of $20 to $22 and spans a duration of 6 months, with potential for extension based on performance.

Qualifications

• Experience in order processing and customer service.
• Familiarity with SAP and OCR tools is a plus.
• Strong communication skills are essential.

Responsibilities

• Manage customer order entry and processing.
• Provide excellent customer service and handle inquiries.
• Coordinate with internal teams to resolve order issues.
• Maintain records and documentation for metrics.
• Support process improvements and ensure customer satisfaction.

Skills

Customer service

Order processing

SAP

Problem-solving

Collaboration

Tools

SAP

OCR tools

Job description

Detailed Job Description

Client: Logistics

Job Title: Logistics (Order Processing)

Schedule: Hybrid onsite in Roswell, the other weekdays can be remote

Address: Roswell, GA 30076

Duration: 06Months (Extension/Conversion will be based on performance)

Pay Range: $20/hr - $22/hr

Responsibilities

• Manage customer order entry and processing using SAP and OCR tools, ensuring accuracy and timely fulfillment.
• Provide excellent customer service by handling inquiries, updating order status, and offering solutions when issues arise.
• Coordinate with internal teams (sales, distribution, customer care) to resolve order issues, returns, and supply chain challenges.
• Maintain accurate records and documentation while meeting key performance metrics like order cycle time and quality standards.
• Support process improvements, collaborate with teams, and communicate effectively to ensure smooth operations and customer satisfaction.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)