Customer Logistics Operations Manager - Troy, MI

BlueGrace Logistics; Troy (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits

Professional Development Courses

Weekly Perks & Recognition

Award-Winning Culture

Job summary

BlueGrace Logistics, located in Troy, Michigan, is seeking an in-office Operations Manager with strong LTL experience. This role requires a data-driven and detail-oriented approach to manage customer accounts effectively. The successful candidate will collaborate with internal teams to deliver outstanding service and handle critical issues as they arise.

The ideal applicant will hold a Bachelor’s degree, possess over five years of relevant experience, and demonstrate strong communication and analytical skills within a fast-paced environment.

Qualifications

• 5+ years of LTL or FTL experience required.
• Experience working with big-box retail companies is essential.
• Ability to write reports and speak effectively before groups.

Responsibilities

• Manage daily communication between the customer and internal teams.
• Proactively manage operations dashboard for service commitments.
• Identify logistics trends and mitigate risks.

Skills

LTL/FSL experience

Communication skills

Analytical skills

ERP/WMS systems experience

Education

Bachelor’s degree in supply chain or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking an in‑office Operations Manager with strong LTL experience. This role is data‑driven, detail‑oriented, and project‑focused to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development, and timely execution in a fast‑paced work environment. This position manages accounts, not people, and is fully on‑site in our Troy office.

What’s in it for you?

• Comprehensive Benefits: Access to Medical, Dental, Vision, Life Insurance, and Long/Short‑Term Disability plans to support your well‑being.
• Virtual Care: Access to Teladoc services for 24/7 healthcare on your schedule through insurance coverage.
• Award‑Winning Culture: Recognized for our people‑first values and team energy. You’ll feel it the moment you walk through our doors.
• Weekly Perks & Recognition: Enjoy Friday "Thank You" lunches, monthly Lunch & Learns, monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
• Professional Development: Gain access to over 1,800 on‑demand courses through our internal LMS, BG University, to grow your skills and advance your career.
• Team That Embodies Our Core Values: Join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
• Embrace the Energy: With our fast‑paced, high‑reward environment, no two days are ever the same. Our company is perfect for go‑getters who thrive in a little organized chaos.
• Giving Back: Participate in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation, and more.

What You’ll Do

• Daily communication between the customer and BG internal teams as it relates to the customer’s operations.
• Proactively manage the operations dashboard to ensure BG is meeting and exceeding service commitments to the customer.
• Identify logistics trends and work with the customer and enterprise team to mitigate risks and act on improvement opportunities.
• Manage immediate systemic issues such as service failures, critical delays, multiple billing issues, and other systemic concerns affecting the stability and health of the customer account.
• Deliver weekly reviews and monthly report‑outs to the customer based on their requirements.
• Develop, facilitate, and implement account‑specific projects, executing milestones, updating and tracking progress, and communicating completion for internal and customer visibility.
• Calculate the ROI and impact for projects and communicate the value provided.
• Perform root‑cause analysis for account issues, document them, develop corrective action projects, and lead them to successful solutions meeting or exceeding customer expectations.
• Escalate client critical issues to upper management and follow up with solutions.
• Create presentations, documents, and spreadsheets to help manage customer accounts and share appropriate data with the accounts.
• Communicate with internal BlueGrace departments to keep the client’s internal account functioning efficiently and effectively.

What You’ll Need

• Bachelor’s degree in supply chain field or an equivalent combination of education and experience.
• 5+ years of LTL or FTL experience required.
• Experience working with big‑box retail companies.
• Ability to write business and related reports and correspondence as an industry subject‑matter expert.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience working in ERP/WMS systems and Microsoft Office Suite.