Logistics Operations Manager, Site Services

Meta; Aurora (IL); On-site; USD 115,000 - 163,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta seeks an experienced transportation manager to build partnerships across internal teams, scale the organization, and roll out tooling for efficient logistics in a fast-growing environment. You will mentor processes, govern complex programs, and support data center equipment logistics across North America with 7-day coverage on a 5-day schedule.

You will lead transportation operations, evaluate carrier performance, manage international shipments, and develop KPIs to drive improvements while

Qualifications

• Bachelor's degree in Supply Chain, Inventory Management, Finance, or a related field.
• 7+ years of experience in warehouse management, 3PL management, transportation management, supply chain, inventory management, operations, or manufacturing.
• 7+ years of experience operating in a matrixed organization, independently identifying, managing, and solving complex, ambiguous problems.
• Proven track record of independently leading warehouse and transportation operations and 3PL providers at scale, and driving operational quality and compliance in a large-scale distribution environment.
• Hands-on experience with logistics management systems (WMS/TMS) and transportation logistics services.
• Experience in performance analysis, detailed reporting, and cost management and budget adherence.

Responsibilities

• Engage with internal customers to understand needs and shape the team's customer-facing vision and roadmap.
• Manage and coordinate movement of goods, supplies, and equipment within facilities with efficient routes and schedules.
• Negotiate carrier and transportation rates and benchmark against peers to identify cost-saving opportunities.
• Develop and maintain carrier relationships to ensure high-quality service and compliance.
• Conduct carrier performance reviews on-time delivery, service quality, and claims.

Skills

Warehouse management

3PL management

Transportation management

Supply chain

Operations

Matrix organization

WMS/TMS

Data analysis

Budget adherence

Travel readiness

Education

Bachelor's degree in Supply Chain

Master's degree in related field

Tools

WMS

TMS

Oracle ERP

Job description

Meta seeks an experienced transportation manager. The candidate will build partnerships with various internal business partners, support scaling the organization, manage escalations, roll out tooling, coordinate execution activities and ensure logistical efficiency in a fast-paced and growing business area. This position is for a professional who can mentor and grow processes, operate complex programs, maintain engagement with multiple stakeholders, and envision the future systems and processes to support growing customer needs. They will support data center equipment, infrastructure programs, and related gear gear and all large-scale data center sites providing 7-day operational coverage on a 5-day working schedule.Logistics Operations Manager, Site Services Responsibilities:Must be available to work an 8-hour shift within a 12-hour operational window (7:00 AM – 7:00 PM), with flexibility required for occasional weekend coverage as needed. When a weekend shift is assigned, an alternate weekday off will be scheduledEngage with internal customers to understand their current and future needs, and shape the team's customer-facing vision and roadmap in support of themManage and coordinate the movement of goods, supplies, and equipment within the organization's facilities, developing efficient transportation routes and schedules for timely deliveryNegotiate competitive carrier and transportation rates, and conduct regular benchmarking against industry peers to identify and implement rate-reduction opportunitiesDevelop and maintain carrier relationships to ensure high-quality service and compliance with organizational standardsConduct regular carrier performance reviews covering service quality, on-time performance, and claims managementDevelop and negotiate carrier contracts to secure competitive rates and termsDevelop and track KPIs (on-time delivery, transit times, cost reporting) to measure carrier performance, and analyze the data to identify trends, opportunities, and challengesCollaborate with cross-functional teams to align logistics operations with organizational goalsManage international shipments while ensuring import/export complianceMinimum Qualifications:Bachelor's degree in Supply Chain, Inventory Management, Finance, or a related fieldother technical education, experience, and degrees considered based on professional experience7+ years of experience in warehouse management, 3PL management, transportation management, supply chain, inventory management, operations, or manufacturing7+ years of experience operating in a matrixed organization, independently identifying, managing, and solving complex, ambiguous problemsProven track record of independently leading warehouse and transportation operations and 3PL providers at scale, and driving operational quality and compliance in a large-scale distribution environmentDemonstrated experience in setting operational standards, metrics, and SOPs adopted across teams or regionsHands-on experience with logistics management systems (WMS/TMS) and transportation logistics servicesExperience in performance analysis, detailed reporting, and cost management and budget adherenceWillingness and ability to travel (estimated \\~25%) to warehouses and 3PL locations across North America for on-site management and auditingPreferred Qualifications:Experience in logistics operations in a global, high-growth environmentExperience with the import/export environment of 3PL/carrier operationsDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesMaster's degree in Supply Chain Management, Industrial Engineering, Operations, or an MBATrack record leading initiatives across a geographically distributed, cross-functional environment with a high degree of ambiguityExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Understanding of relational databases and ERP systems (Oracle or similar), plus MS Access, Excel, and ProjectAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$115,000/year to $163,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.