Logistics Operations Manager

Jimmy Jazz; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

M2 Logistics is seeking a Logistics Operations Manager in Salt Lake City to lead day-to-day account operations and teammate performance. You will coach a team, align services with customer requirements, and partner with internal and external customers to drive results.

Responsibilities include implementing process improvements, managing workflows, and leading quarterly business reviews while fostering a high-performance, customer-focused culture.

Qualifications

• Associates or Bachelor's degree or equivalent combination of experience and education.
• Five (5) or more years of experience in transportation, supply chain, customer service or business management.
• Project management experience is a plus.

Responsibilities

• Oversee day-to-day operations for customer accounts managed by your teams.
• Lead integration of new customer accounts, carriers, and processes including workflow and TMS configuration.
• Coach, mentor, and develop a team of about 9 teammates.
• Drive continuous improvement by identifying root causes, reducing costs, and improving service.
• Lead customer quarterly business reviews and collaborate on outcomes.
• Develop standard operating procedures and workflows to improve communication and results.
• Execute account plans to sustain services, expand solutions, and create value for customers.

Skills

Problem solving

Office proficiency

Education

Bachelor's degree or equivalent

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

• Location 3400 N Ashton Blvd,Suite 470,Salt Lake City, UT, 84043,United States
• Job Category Operations
• Employee Type Exempt-FT
• Manage Others Yes

The Logistics Operations Manager is a leadership position that has responsibility for teammate productivity and successful account operations. The focus is on managing the execution of day-to-day operations, teammate support, and coaching and mentoring. This rol e will have r elationships with both internal and external customers as well as vendors at varying levels within the organization .

Who Is M2?

M2 Logistics is a privately held logistics provider founded in 2001. M2 was formed and prides itself on

meeting the needs of our customers through a relentless discipline of our core values. M2 has remained resolute in being large enough to leverage a complete suite of logistics services yet structuring the execution teams to remain small enough to offer a personal touch.

The Position

• Responsible for all day-to-day operations for the customer accounts aligned to your teams.
• Understand customer requirements, timelines, and scopes . Successfully align M2 services to meet those customer needs and focus on the growth of the customer accounts.
• Help lead the integration of new customer accounts , new carriers, and new processes. T his includes the development of the operation , the outline of the workflow , and the configuration of the transportation management system .
• Coach, mentor, and support your teams (Account Managers, Account Capacity Leads, Logistics Coordinators). U nderstand the ir personal goals and support them in their growth plan .
• Lead innovative improvement initiatives for the account(s) with a focus on understanding root cause of recurring issues , driving down costs , and improving service
• Help lead customer quarterly business reviews , coach your team to participate as well.
• Communicate and b uild customer relationships at varying operational levels to ensure expectations are being met and when they are not, collaborate on an agreed upon solution .
• Us e professional judgment to assess the impact of tactical decisions/actions on the success and profitability of both the customer and M2 .
• Report and analyz e key performance indicators and develop action plans to improve any that fall below expectations
• Develop and evaluate standard operating procedures, business rules , and work processes to enhance communication, transfer information, and produce results
• Interview and select new teammates while leading, managing and developing a team of on average 9 teammates who are responsible for the day-to-day operational execution
• Accountable for executing account plans to ensure sustainability of our services, expand our solution set , and create value for our customers

Why should you apply?

• Fun and energetic work environment
• Work/Life balance is a core value of the M2 Logistics organization
• Lack of bureaucracy - more empowerment
• Pride in ownership
• Servant leadership - no barriers
• Caring/compassionate owner - trickle down effect
• A really cool team that you get to work with

Requirements

• Associates or Bachelor’s degree or the equivalent combination of experience and education
• Five (5) plus years of relevant transportation, supply chain, customer service or business management experience
• Project Management experience is a plus
• Advanced problem-solving skills
• Intermediate proficiency in Microsoft applications such as Excel, Word, and PowerPoint; Transportation Management System (TMS) experience required
• Interpersonal skills with the ability to develop effective customer and teammate relationships and work within all levels of an organization
• Effective leadership, team building, mentoring, and oral/written communication skills
• Ability to lead both centralized and decentralized teammates