Logistics Manager

California Food Banks™; Oakland (CA); On-site; USD 77,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Retirement plan

Life insurance

PTO

Job summary

California Food Banks™ is seeking a Logistics Manager to lead the Farm to Family program and supervise the Procurement team, delivering high-quality service to donors, growers, shippers and the communities we serve. You will optimize operations, monitor performance metrics, manage ERP data for carriers and food banks, and provide guidance to staff.

Expect up to 10% travel, occasional after-hours work, and weekend coverage as needed.

Qualifications

• 3-5 yrs experience in logistics and operations support in a fast-paced environment.
• Bachelor's degree preferred.
• Computer proficiency, specifically Microsoft Office, preferably NetSuite.
• Quick learner and good listening skills.
• Experience with managing direct reports with strong supervisory skills.
• Attention to detail and accuracy.
• Excellent professional written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships internal and externally.
• Ability to multi-task and work in high volume, time-critical processing environment.
• Good organizational and time management skills.

Responsibilities

• Manage day-to-day F2F program operations and ensure timely deliveries.
• Verify Meal Connect on FANO and place excess orders.
• Oversee procurement and ERP data accuracy for carriers, shippers, and food banks.
• Analyze reports to meet established metrics and route scheduling.
• Lead procurement team including coaching and training.
• Coordinate weekend/after-hours coverage as needed.
• Travel up to 10% for conferences and events.

Skills

Communication skills

Attention to detail

Organizational skills

Time management

Multitasking

Education

Bachelor's degree preferred

Tools

NetSuite

Microsoft Office

Job description

Position Summary

The Farm to Family (F2F) Logistics Manager is responsible for managing the F2F fresh produce program and F2F Procurement team members ensuring member satisfaction is a top priority while maintaining a high level of customer service to our new and existing donors/growers/shippers. The Logistics Manager will support continuous improvement of service processes, monitor partner performance, track key operational metrics, and serve as an escalation point to help ensure timely and reliable delivery of services to communities, we serve.

Responsibilities

• Manage day-to-day F2F program which includes:
• Verify Meal Connect on Feeding America National Organization (FANO) and place excess orders through it
• Manage moving produce for CA growers by making calls to food banks
• Managing produce offerings
• Daily review of the PO Status report
• Management of F2F workflow including frequent follow-up
• Monthly analysis of reports to support the achievement of established metrics
• Responsible for compliance with the Route Schedule and assisting with bi-annual routing meetings
• Mediate rejection between carriers, donors, and food banks to help minimize impact on existing relationships
• Handle complex issues that require 3rd party neutral reasoning
• Manage F2F portion of ERP (Enterprise Resourcing Planning system) making sure contacts, items, dimensions, etc. are accurate and maintained for carriers, shippers, and food banks
• Provide quarterly feedback to F2F Director to leverage organizational performance process and tools
• Increase produce sales and monitor the poundage report
• Interact with vendors and food bank staff responding to questions, fulfilling requests, resolving issues and review/approve produce bills
• Act as back up for Produce Coordinator in creating and scheduling forecast routes.
• Managing, Coaching/Training and Leading Procurement Team
• Some weekend and after-hour responsibilities to ensure continuous operations will be needed
• Travel up to 10%; occasional overnight for conferences, expos, food banks

Qualifications

• 3-5 yrs experience in logistics and operations support in a fast-paced environment
• Bachelor's degree preferred
• Computer proficiency, specifically Microsoft Office, preferably NetSuite
• Quick learner and good listening skills
• Experience with managing direct reports with strong supervisory skills
• Attention to detail and accuracy
• Excellent professional written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships internal and externally
• Ability to multi-task and work in high volume, time-critical processing environment
• Good organizational and time management skills
• Handle difficult issues that arise to help resolve and provide fair resolution

Compensation

Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that California Food Banks expects to pay for this position is $76,846.64 - $88,373.64

Benefits

Comprehensive benefits package including generous employer-paid medical, dental, and vision plans; retirement program with employer contribution; life insurance; PTO, and more.