Logistics Manager

Surf Search Inc.; Naperville (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Surf Search Inc. is seeking a Logistics Manager in Naperville, IL to lead end-to-end logistics for life science products. The role ensures GDP, cold chain, and regulatory compliance while delivering reliable service and strong customer partnerships.

The candidate will oversee shipment coordination, route planning, and documentation, driving improvements and maintaining audit-ready records for regulatory inspections. A bachelor’s degree and 5+ years’ experience are required.

Qualifications

• Bachelor’s degree or equivalent with 5+ years in logistics.
• 3+ years in life science or healthcare transportation preferred.
• Strong GDP, cold chain, and regulatory compliance knowledge.
• Proven leadership, problem solving, and communication skills.
• Proficiency with CRM systems, MS Office, and PM tools.

Responsibilities

• Lead and hold team members accountable for performance goals.
• Oversee end-to-end shipment coordination with temperature control.
• Manage route planning, carrier selection, and load monitoring.
• Ensure compliant documentation including chain of custody and logs.
• Resolve customer inquiries and service issues promptly.
• Maintain audit-ready records for inspections.
• Monitor KPIs like on-time delivery and customer satisfaction.
• Foster safety, compliance, and continuous process improvement.

Skills

Leadership

Team building

Project management

Analytical thinking

Communication

Customer service

Regulatory compliance

GDP knowledge

Education

Bachelor’s degree or equivalent

Tools

CRM systems

MS Office

Project management tools

Job description

As the Logistics Manager, you will lead the end-to-end logistics and delivery operations for life science products, ensuring full compliance with regulatory, quality, and time-sensitive requirements. This role combines operational excellence with strategic customer partnership to drive performance, reliability, and a superior service experience. Please note, this position requires experience with life science products.

Requirements of the Logistics Manager:

• Bachelor’s degree or equivalent, with at least five years of logistics experience; 3+ years in life science or healthcare transportation preferred.
• Strong knowledge of GDP, cold chain logistics, and regulatory compliance requirements.
• Proven leadership, team-building, and project management skills.
• Excellent analytical, problem-solving, and communication abilities.
  Customer-focused mindset with a commitment to service excellence and results.
• Proficient in CRM systems, MS Office, and other project management tools.

Responsibilities of the Logistics Manager:

• Lead, manage, and hold team members accountable for operational and performance goals.
• Oversee end-to-end shipment coordination to ensure temperature control, security, and on-time delivery.
• Manage logistics processes, including route planning, carrier selection, and load monitoring.
• Ensure accurate and compliant documentation, including chain of custody and temperature logs.
• Respond promptly to customer inquiries and service issues, ensuring timely and effective resolutions.
• Maintain compliance with GDP, DOT, IATA, TSA, and other regulatory requirements.
• Oversee quality control, investigate service failures, and implement corrective and preventive actions.
• Maintain audit-ready records and support regulatory or customer inspections.
  Monitor KPIs such as on-time delivery, excursion rates, and customer satisfaction to drive improvement.
• Foster a culture of safety, compliance, and continuous process improvement.

Occupational Code: 11-3071.00 Transportation, Storage, and Distribution Managers