Logistics Lead: Outbound Shipments & Courier Coordination

McKesson; Phoenix (AZ); On-site; USD 26,436 - 44,055; Full time

Job summary

McKesson, based in Phoenix, AZ, is seeking a Logistics Lead (B3) to coordinate outbound shipments, resolve delivery issues, and serve as the primary contact for retail customers and internal partners. The role requires strong communication, attention to detail, and the ability to independently resolve complex logistics problems.

This on-site position involves coordinating with FedEx, UPS, and other carriers, ensuring on-time pickups, and supporting pharmacy operations to maintain service

Qualifications

• Must have High School Diploma or GED or equivalent work experience.
• Experience in logistics, transportation, shipping, or distribution operations.
• Experience coordinating shipments, resolving delivery issues, or supporting courier operations.

Responsibilities

• Serve as primary contact for customer logistics issues related to outbound shipments and deliveries.
• Track and monitor courier activity to ensure on-time pickup and delivery.
• Investigate and resolve courier-related delays, missed pickups, and delivery exceptions.
• Respond to inquiries regarding shipping status and delivery concerns.
• Maintain professional communication with customers, couriers, and internal stakeholders.
• Manage relationships with carriers such as FedEx and UPS and escalate as needed.
• Independently troubleshoot logistics problems with minimal supervision.
• Support pharmacy operations to ensure continuity of service.
• Ensure compliance with SOPs and MOPs.
• Provide recommendations to improve shipping and courier SOPs.
• Assist with investigations related to lost or missing packages.
• Audit packages prior to courier handoff to reduce re-shipments.
• Coordinate ordering and distribution of return-to-sender packaging supplies.
• Monitor inventory of shipping supplies and report shortages.
• Complete monthly invoicing, delivery performance, and SLA reports.
• Provide peer support to other locations.
• Maintain confidentiality of sensitive information and adhere to company values.

Skills

Logistics coordination

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Education

High School Diploma or GED

Tools

GlobalShip

TMS platforms

Microsoft Excel

Carrier reporting tools

Job description

McKesson, based in Phoenix, AZ, is seeking a Logistics Lead (B3) to coordinate outbound shipments, resolve delivery issues, and serve as the primary contact for retail customers and internal partners. The role requires strong communication, attention to detail, and the ability to independently resolve complex logistics problems.

This on-site position involves coordinating with FedEx, UPS, and other carriers, ensuring on-time pickups, and supporting pharmacy operations to maintain service